Chief Customer Outcomes Manager

4 hours ago


Thoothukudi, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 22,00,000

Job Role:

About This Position
  • This is a customer-facing role that requires strong technical skills and excellent communication abilities.
Main Responsibilities:
  1. Serve as the primary contact for customers seeking support or guidance, collaborating with internal teams to resolve technical issues and provide solutions.
  2. Work closely with customers to develop customized success plans, outlining key objectives and performance metrics, and offer guidance to help them achieve their goals.
  3. Collaborate with account management teams to secure contract renewals and ensure long-term customer satisfaction.
  4. Identify opportunities for expanding usage within customer organizations and develop strategies to capitalize on these opportunities.
  5. Lead proof-of-concepts for upselling and participate in presentations with key accounts to showcase product value.
Requirements:
  • A minimum of 5 years' experience in customer success or project management roles, with a proven track record of achieving success, particularly in managing major accounts.
  • Tech experience in cybersecurity with analytical and project management skills.
  • Ability to think proactively and make independent decisions.
  • Excellent communication and interpersonal skills for engaging with stakeholders at all levels.
  • Multitasking ability to thrive in a fast-paced environment.

The ideal candidate will possess a strong understanding of customer success principles and excellent communication skills.



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