
Service Desk Specialist
3 weeks ago
Responsibilities
- Manage and resolve incidents efficiently to ensure minimal disruption to business operations
- Provide expert support for service desk operations ensuring timely and effective resolution of user issues
- Utilize Service Now platform to track manage and report incidents and service requests
- Implement and maintain Windows-based systems to ensure optimal performance and security
- Oversee networking infrastructure to ensure reliable connectivity and data flow
- Deliver remote desktop support to users ensuring seamless access to necessary resources
- Collaborate with teams to enhance service delivery and optimize IT processes
- Analyze incident trends to identify areas for improvement and implement proactive measures
- Develop and maintain documentation for IT processes and procedures
- Ensure compliance with industry standards and best practices in cards and payments domain
- Provide training and guidance to users on IT systems and tools
- Monitor system performance and implement necessary upgrades and patches
- Support hybrid work model by ensuring secure and efficient remote access solutions.
Qualifications
- Possess strong expertise in incident management and service desk operations
- Demonstrate proficiency in Service Now platform for managing IT services
- Have solid experience with Windows systems and networking infrastructure
- Exhibit capability in remote desktop support and troubleshooting
- Show understanding of cards and payments domain and its IT requirements
- Display ability to work effectively in a hybrid work environment
- Bring excellent communication skills for user support and team collaboration.
Required Skills
Service Desk, Good Communication Skills
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