Order Management Specialist

1 day ago

Thoothukudi, Tamil Nadu, India Cognex Corporation Full time

Order Management Specialist- Noida

The Company:

Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun and rewarding environment.

The Team:

This position is based within our Global Shared Services Centre in Noida, India, and provides order fulfillment account management for our India market by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service, from order acceptance to order delivery, to both internal and external customers. This team works in a fast-paced and challenging, but rewarding, environment.

The Role:

The Order Management Specialist's role includes the daily booking of customer purchase orders in SAP, along with the management of the orders through the system and associated Customer, Sales and Partner queries that arise. This includes purchase order validation, checking product availability, strict compliance with company booking policies. They also collaborate with key departments on order backlog, order prioritization etc.

Essential Functions

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities

  • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • The ERP system, SAP and Salesforce system are preferred

Minimum Education and Work Experience Required

  • BS/BA degree in business
  • 4+ years of experience with account management and customer service in high tech environment
  • Basic accounting knowledge, understanding of international trade principles and possibilities.

  • Order Management Specialist

    13 hours ago

    Thoothukudi, Tamil Nadu, India beBeeOrderManagement Full time ₹ 18,00,000 - ₹ 22,00,000

    Job Title: Order Management SpecialistCareer Overview:We are seeking an Order Management Specialist to join our team. The ideal candidate will have experience in order processing and billing, with a strong focus on customer service and problem-solving.Key Responsibilities:Coordinate the receipt, processing, and fulfillment of orders from various sources,...

  • Full Time Order Management Specialist

    14 hours ago

    Thoothukudi, Tamil Nadu, India beBeeOrderManagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Order Management PositionJob Summary:We are seeking a highly skilled Order Management professional to join our team. As an Order Management specialist, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.Key Responsibilities:Order Resolution: Manage and resolve customer...

  • Order Management Expert

    14 hours ago

    Thoothukudi, Tamil Nadu, India beBeeAccount Full time ₹ 80,00,000 - ₹ 1,20,00,000

    As a seasoned order management expert, you will play a pivotal role in ensuring seamless order fulfillment. Your primary objective will be to partner with sales, operations, marketing, and credit teams to provide exceptional service from order acceptance to delivery.The Role:Process email purchase orders from end-users through Salesforce and SAP...

  • Product Order Manager

    14 hours ago

    Thoothukudi, Tamil Nadu, India beBeeFashion Full time ₹ 3,60,000 - ₹ 4,80,000

    Production Merchandiser Job Summary">As a key member of our production team, you will be responsible for managing the entire order process for our retail stores. This includes coordinating with production teams and suppliers, sourcing and procuring materials, analyzing sales and inventory data, driving product and category growth, and preparing production...

  • Senior Order Operations Specialist

    6 days ago

    Thoothukudi, Tamil Nadu, India beBeeOrderManagement Full time ₹ 7,50,000 - ₹ 15,00,000

    Order Management ExpertWe seek a meticulous professional with excellent communication and organizational skills to manage order entry processes, deliveries, and client meetings through video conferences.Main Responsibilities:Process orders and shipments to meet service standardsOffer timely support to clients and internal teamsMotivate the team to achieve...

  • Customer Order Service Executive

    1 day ago

    Thoothukudi, Tamil Nadu, India beBeeOrder Full time ₹ 60,00,000 - ₹ 75,00,000

    Key ResponsibilitiesAs a Customer Order Service Executive, you will be responsible for processing orders, received via manual or online platforms, in defined systems. You will need to interface with internal teams to ensure product or service delivery, while ensuring the integrity and consistency of communication of status information to customers.Primary...

  • Inventory Control Specialist

    1 day ago

    Thoothukudi, Tamil Nadu, India beBeeLogistics Full time ₹ 40,00,000 - ₹ 80,00,000

    Supply Chain Management SpecialistAbout usWe are a fast-growing beauty and personal care brand that offers 200+ SKUs across face care, haircare, skincare, makeup, and fragrances.Responsibilities:Order Journey and Fulfilment TrackingTrack the end-to-end order journey for all B2C and B2B orders.Record, track, and regularly review Warehouse & Delivery Partners'...

  • Order Management Professional

    16 hours ago

    Thoothukudi, Tamil Nadu, India beBeeCollections Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Role Overview:">In this pivotal role, you will oversee the management of accounts receivable portfolios to ensure timely and efficient collections. This involves closely monitoring customer interactions and resolving any discrepancies or disputes that may arise.">Key Responsibilities Include:">Contacting customers via email/phone to follow up on overdue...

  • Financial Operations Manager

    14 hours ago

    Thoothukudi, Tamil Nadu, India beBeeAccounting Full time ₹ 9,00,000 - ₹ 12,00,000

    Accounting Specialist Role OverviewWe seek a meticulous and proactive accounting specialist to oversee our accounts payable processes, ensuring accuracy, compliance, and efficiency.Key Responsibilities:Rental & Expansion Payments: Process and track rental-related payments and expenses for business expansions.Franchise Payments: Manage and reconcile...

  • Process Management Professional

    7 days ago

    Thoothukudi, Tamil Nadu, India beBeeOperation Full time ₹ 9,00,000 - ₹ 12,00,000

    Operations Specialist Job DescriptionAs an Operations Specialist, you will play a vital role in managing the end-to-end cash billing process, supplier purchase orders and payment workflows.This high-impact role is situated at the intersection of finance operations, data management and cross-functional collaboration. You will partner with Project Managers to...