Order Management Expert

10 hours ago

Thoothukudi, Tamil Nadu, India beBeeAccount Full time ₹ 80,00,000 - ₹ 1,20,00,000

As a seasoned order management expert, you will play a pivotal role in ensuring seamless order fulfillment. Your primary objective will be to partner with sales, operations, marketing, and credit teams to provide exceptional service from order acceptance to delivery.

The Role:
  • Process email purchase orders from end-users through Salesforce and SAP systems.
  • Retrieve orders from the partner portal and process them into SAP.
  • Verify pricing against customer contracts or approved discount matrices.
  • Check product availability and coordinate with purchasing to determine lead times when supply is not available.
  • Exercise discretion to prioritize product allocations when supply is limited.
  • Provide inside sales support, including interface with customer master data, credit, purchasing, logistics, and sales teams.
  • Process customer returns and credit note requests in a timely manner.
  • Answer customer inquiries regarding order status, product availability, and lead times.
  • Troubleshoot customer issues and respond in a timely manner.
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition.
  • Complete self-training modules in SAP as needed.
  • Log customer complaints in SAP.
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.
Requirements:
  • Bachelor's degree in Business or related field.
  • Four+ years of experience in account management and customer service in a high-tech environment.
  • Basic accounting knowledge and understanding of international trade principles.

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