Help Desk Specialist

Job Title: Help Desk ProfessionalRole Overview:This role involves providing technical support to customers via phone, ensuring timely and effective resolution of their issues while maintaining high levels of customer satisfaction.Key Responsibilities:Investigate and resolve technical issues related to telecom, VoIP, networking, and general communication...

Job Title: Customer Service RepresentativeKey Responsibilities:Provide outstanding customer satisfaction by responding to customer complaints and queries in a timely and professional manner.Establish strong relationships with customers through proactive communication via email, social media, and phone calls to resolve their issues and provide detailed...

Zendesk AdministratorThe role of a Zendesk Administrator is pivotal in ensuring the smooth operation and continuous improvement of our organization's support platform. They are responsible for managing day-to-day configuration, providing administrative support, and collaborating closely with various stakeholders to enhance efficiency and scalability.As...

ResponsibilitiesManage and resolve incidents efficiently to ensure minimal disruption to business operationsProvide expert support for service desk operations ensuring timely and effective resolution of user issuesUtilize Service Now platform to track manage and report incidents and service requestsImplement and maintain Windows-based systems to ensure...

Job Title: Technical Support ExpertThis is a full-time remote role where you will provide technical support, troubleshoot issues, and assist with desktop computers and general information technology needs.The specialist will handle help desk support and ensure that IT-related issues are resolved promptly to maintain seamless operations.Key...

As a key member of our team, the IT Support Specialist plays a pivotal role in ensuring seamless operation of our IT systems.Job OverviewThe successful candidate will provide top-notch technical support, troubleshoot complex issues, manage desktop computers, and offer expert help desk assistance to employees.Technical expertise in troubleshooting and...

Position: L1 Service desk AgentLocation: UAE - AbudhabiQualifications:1–3 years of experience in IT Service Desk or desktop support rolesBasic knowledge of Windows OS, MS Office Suite, and Active Directory.Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).Good understanding of ITIL processes and incident...

We are seeking a highly skilled professional to fill the role of ServiceNow Support Specialist.Key Responsibilities:Troubleshoot complex technical issues with the ServiceNow platform.Maintain system stability by performing routine maintenance tasks.Deliver top-notch end-user support for ServiceNow-related inquiries.Collaborate seamlessly with IT teams to...

ServiceNow Support RoleAs a ServiceNow Support Specialist, you will be responsible for providing technical assistance and performing system maintenance to ensure the smooth operation of the ServiceNow environment.Main Responsibilities:Troubleshoot and resolve issues related to the ServiceNow platformPerform routine maintenance tasks and system upgrades to...

Job DescriptionWe are seeking a highly skilled and proactive L1 Service Desk Agent to serve as the initial point of contact for IT support requests.The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.