Senior Help Desk Support Specialist

2 weeks ago

Thoothukudi, Tamil Nadu, India beBeeAdministrator Full time ₹ 90,00,000 - ₹ 1,20,00,000
Zendesk Administrator

The role of a Zendesk Administrator is pivotal in ensuring the smooth operation and continuous improvement of our organization's support platform. They are responsible for managing day-to-day configuration, providing administrative support, and collaborating closely with various stakeholders to enhance efficiency and scalability.

As part of the Revenue Operations team, you will have the opportunity to interact with skilled technical experts and gain cross-functional experience with tools like SFDC and Boomi.

Key Responsibilities:
  • Provide timely and accurate operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes.
  • Identify, install, configure, and maintain applications in Zendesk to support business needs.
  • Work collaboratively with teams to create specific workflow configurations that drive process improvement and optimize support.
  • Regularly review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Ensure workflows allow for capturing relevant analytics to drive process improvement, client offerings, agent performance measurement, and support optimization.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs.
  • Define and maintain agent roles per business requirements.
  • Periodically audit agent permissions to ensure access is appropriate.
  • Agent management includes creating, deactivation, role reassignment, and deactivation.

Required Skills & Qualifications:

  • 3+ years of experience as a Zendesk System Administrator.
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus.
  • Excellent communication and organizational skills with the ability to multitask.
  • Resourceful and creative problem solver.
  • Strong team player with minimal or no supervision required.

  • Help Desk Specialist

    5 days ago

    Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 8,52,000 - ₹ 12,12,000

    Job OpportunityWe are seeking a skilled professional to provide technical support to our customers and ensure their issues are resolved efficiently.Key Responsibilities:Deliver technical assistance to clients via various communication channelsAnalyze and resolve complex technical issues related to software and hardwareAdminister and maintain multiple...

  • Help Desk Professional

    1 week ago

    Thoothukudi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 6 - ₹ 8

    Job Title: Help Desk ProfessionalRole Overview:This role involves providing technical support to customers via phone, ensuring timely and effective resolution of their issues while maintaining high levels of customer satisfaction.Key Responsibilities:Investigate and resolve technical issues related to telecom, VoIP, networking, and general communication...

  • Technical Support Expert

    2 weeks ago

    Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Technical Support ExpertThis is a full-time remote role where you will provide technical support, troubleshoot issues, and assist with desktop computers and general information technology needs.The specialist will handle help desk support and ensure that IT-related issues are resolved promptly to maintain seamless operations.Key...

  • Help Desk Technician

    5 days ago

    Thoothukudi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistAs a Technical Support Specialist, you will play a vital role in handling inbound calls from existing customers, providing them with expert technical assistance and resolving their issues efficiently.This is a full-time position requiring a strong communication and interpersonal skills to interact with team members and customers....

  • Help Desk Expert

    6 days ago

    Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000

    Job DescriptionAbout the RoleThe Technical Support Specialist will be responsible for providing exceptional technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesRespond to customer inquiries and provide technical support.Diagnose and troubleshoot hardware and software problems.Document and...

  • Help Desk Specialist

    2 weeks ago

    Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 21,400 - ₹ 3,24,000

    Desktop Support ProfessionalA Desktop Support Professional is required to provide first-level technical assistance for desktops, laptops, and peripherals. The ideal candidate will have strong hands-on experience with troubleshooting Microsoft Outlook, including email configuration, sync issues, PST management, etc.This role involves installing, configuring,...

  • Help Desk Specialist

    2 days ago

    Thoothukudi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 7,20,000

    Customer Service Professionals play a vital role in ensuring customers receive timely and effective support. Our organization seeks a dedicated individual to fill this crucial position.In this challenging role, you will be responsible for managing customer complaints directly in a fast-paced B2C environment, particularly for the UK or Western markets. Your...

  • Service Desk Specialist

    1 week ago

    Thoothukudi, Tamil Nadu, India HCLTech Full time

    Job Description:We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users...

  • Technical Support Specialist

    7 days ago

    Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Service Desk Engineer RoleThis IT Service Desk Engineer role is designed to provide initial technical support to end-users, troubleshoot basic technical problems and escalate complex issues to higher-level support.The engineer will be the first point of contact for all IT-related issues and requests. This involves providing technical assistance via...

  • Service Desk Specialist

    1 week ago

    Thoothukudi, Tamil Nadu, India Cognizant Full time

    ResponsibilitiesManage and resolve incidents efficiently to ensure minimal disruption to business operationsProvide expert support for service desk operations ensuring timely and effective resolution of user issuesUtilize Service Now platform to track manage and report incidents and service requestsImplement and maintain Windows-based systems to ensure...