
Channel Partner Support Specialist
5 days ago
Job Overview
We are seeking a skilled professional to support the channel partner ecosystem in various capacities. The ideal candidate will possess strong analytical and communication skills, with experience in managing high-volume cases using email-based ticketing systems.
Key ResponsibilitiesProvide operational support to the NextWave partner program, responding to inbound requests from channel partners and internal stakeholders.
Act as liaison between the Global Ecosystem Operations team and cross-functional teams such as Finance, Sales Ops, Data Governance, and IT.
Lead business process improvements and develop strong partnerships with key stakeholders across the organization.
Assist with tool maintenance and data clean-up projects, ensuring accuracy and efficiency.
Document processes and procedures to maintain organizational knowledge.
Requirements
We are looking for an experienced individual with relevant 4+ years of experience in case management, customer service, and data governance. Strong communication and collaboration skills are essential, along with proficiency in G-suite, ServiceNow, and SFDC.
The ideal candidate will be able to take ownership of business domains and manage processes effectively, with a focus on delivering exceptional results.
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