Training Operations Lead

5 days ago


Gurgaon, Haryana, India IGT Solutions Full time
Job Description

We are seeking a highly skilled Training Operations Lead to join our team at IGT Solutions.

About the Role:

The Training Operations Lead will be responsible for leading business operations in a Contact Centre services environment. This includes providing strategic and tactical operational direction to the team to achieve desired business goals and ensure customer delight through close interaction with leadership.

Key Responsibilities:

  • Ensure successful execution of training needs, measuring program effectiveness and observing direct reports to provide guidance and support for performance improvement.
  • Send regular reports to the Operations team on progress and pending activities, reviewing content to ensure all updates are incorporated.
  • Participate in Internal & External Calibrations, conduct refresher trainings based on TNI, and manage Knowledge Check for New Hires & Production Staff.

Requirements:

  • A strong background in training operations, with 1-5 years of experience in any product/process/soft skill/up-skilling training.
  • Excellent written and verbal communication skills (English), as well as customer/client handling skills.
  • Ability to work during all shifts and have experience in managing a team.

Benefits:

  • Rewards & Recognition (Awards & Gifts)

Working Conditions:

  • 24 x 7 Shift, 9 hours shift with 1 hour break. Work From Office
  • 6 Days working in a week

Salary: The estimated salary for this position is $60,000 per year, depending on location and qualifications.



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