Training Operations Manager

5 days ago


Gurgaon, Haryana, India WNS Full time

Job Description:

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We are seeking an experienced Training Operations Manager to join our team at WNS.

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The successful candidate will have a strong background in training operations, with experience in developing systems and processes to achieve superior levels of service. They will be responsible for developing and implementing training programs that drive individual and team goals, including training certifications, deadlines for training remediation's, and all other relevant team metrics.

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This role requires strategic thinking, with the ability to manage workloads and workflows proactively. The ideal candidate will be able to communicate effectively with teams, including operation teams, to ensure that refresher-training needs are identified and delivered.

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In addition to their technical skills, the successful candidate will possess excellent written and verbal communication skills, with the ability to work under pressure in a fast-paced environment with limited structure.

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Responsibilities:

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  • ">
  • Develop and implement training programs that drive individual and team goals">
  • Manage workloads and workflows proactively">
  • Communicate effectively with teams, including operation teams">
  • Ensure that refresher-training needs are identified and delivered">
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Requirements:

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  • ">
  • Proficiency in English at the CEFR C1 level mastery">
  • Strong analytical and operations management skills">
  • At least one year of prior experience in training">
  • Client-focused with superior written and verbal communication skills">
  • Ability to work under pressure in a fast-paced environment with limited structure">
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About Us:

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WNS is a leading business process management company that provides end-to-end services to clients across various industries. We are committed to delivering high-quality services that meet the evolving needs of our clients.

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Estimated Salary:

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$60,000 - $80,000 per annum, depending on location and experience

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Benefits:

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  • ">
  • Comprehensive health insurance">
  • Retirement savings plan">
  • Generous paid time off">
  • Ongoing training and development opportunities">
">

How to Apply:

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If you are a motivated and results-driven professional with a passion for training and operations, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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