Training Manager Assistant

1 month ago


Gurgaon, Haryana, India Teleperformance Full time
Key Responsibilities

The Asst. Manager is responsible for supervising training officers and Line trainers for the designated processes aligned. He/she administers the training for new hires and existing employees to the standards agreed between our clients and Operations. The main goal is to get people ready to perform as a Trainer, supporting Operations in developing the knowledge and skills to deliver in their job.

A varied role where you will prepare and deliver effective Training whilst following up and reporting on the learning you have transferred. You are responsible for identifying gaps between the training program and operational requirements, recommending and implementing solutions. You will also keep stakeholders informed and updated on Training.

Key Performance Indicators (KPIs) include throughput, TNA, TNI, and others. You will design, recommend, and evolve Training content with the Learners' needs in mind. You must deliver NHT Training to transfer learning, be flexible to cater to business requirements, and work at various shift timings and locations.

This role requires you to be flexible and adapt to the needs of the business.



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