Process Trainer | Training Operations Lead
3 days ago
Lead Business Operations in Contact Centre Services Environment
Ideal candidate will lead business operations in a contact centre services environment, responsible for the overall leadership of International Travel operations. This position provides strategic and tactical operational direction to the team to achieve desired business goals and ensure customer delight through close interaction with leadership.
Key Responsibilities:
- Ensure successful execution of training needs by measuring program effectiveness and providing guidance, mentoring, and support to direct reports for performance improvement.
- Send regular reports on progress and pending activities to the Operations team.
- Review content at regular intervals to ensure all updates are incorporated.
- Participate in internal and external calibrations.
- Conduct refresher trainings based on TNI and manage knowledge checks for new hires and production staff.
Requirements:
- Very strong written and verbal communication skills (English)
- Customer/client handling skills
- Ability to work during all shifts
- Experience in product/process/soft skill/up-skilling training
- 1-5 years of experience in training (line trainer experience can also be considered)
Working Conditions:
- 24x7 Shift
- 9 hours shift with 1 hour break
- Work from office
Benefits:
- Rewards & Recognition (Awards & Gifts)
Estimated Salary: $85,000 - $110,000 per annum, depending on experience.
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