Process Trainer | Training Operations Lead

3 days ago


Gurgaon, Haryana, India IGT Solutions Full time

Lead Business Operations in Contact Centre Services Environment

Ideal candidate will lead business operations in a contact centre services environment, responsible for the overall leadership of International Travel operations. This position provides strategic and tactical operational direction to the team to achieve desired business goals and ensure customer delight through close interaction with leadership.

Key Responsibilities:

  • Ensure successful execution of training needs by measuring program effectiveness and providing guidance, mentoring, and support to direct reports for performance improvement.
  • Send regular reports on progress and pending activities to the Operations team.
  • Review content at regular intervals to ensure all updates are incorporated.
  • Participate in internal and external calibrations.
  • Conduct refresher trainings based on TNI and manage knowledge checks for new hires and production staff.

Requirements:

  • Very strong written and verbal communication skills (English)
  • Customer/client handling skills
  • Ability to work during all shifts
  • Experience in product/process/soft skill/up-skilling training
  • 1-5 years of experience in training (line trainer experience can also be considered)

Working Conditions:

  • 24x7 Shift
  • 9 hours shift with 1 hour break
  • Work from office

Benefits:

  • Rewards & Recognition (Awards & Gifts)

Estimated Salary: $85,000 - $110,000 per annum, depending on experience.


  • Process Trainer Lead

    4 weeks ago


    Gurgaon, Haryana, India IGT Solutions Full time

    Job Title: Process Trainer LeadJob Summary:IGT Solutions is looking for a Process Trainer Lead to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Company OverviewIGT Solutions is a leading provider of innovative solutions for business operations in a Contact Centre services environment.About the RoleWe are seeking an experienced Operational Training Specialist to lead our business operations and provide strategic direction to the team. As an Operational Training Specialist, you will be responsible for...

  • Training Manager

    3 weeks ago


    Gurgaon, Haryana, India WNS Full time

    WNS is seeking a dynamic and experienced Training Manager to oversee the training needs of our team. The ideal candidate will have strong leadership skills to manage a team of training trainers and drive the effective execution of training programs.Job SummaryWe are looking for a seasoned professional with 3 years of experience in training management,...


  • Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking an experienced Process Excellence Lead to join our team in Gurgaon. As a key member of our operations and quality department, you will be responsible for driving process improvements, leading projects, and collaborating with stakeholders to achieve business objectives.Key Responsibilities:Foster a culture of continuous...


  • Gurgaon, Haryana, India Teleperformance Full time

    Key ResponsibilitiesThe Asst. Manager is responsible for supervising training officers and Line trainers for the designated processes aligned. He/she administers the training for new hires and existing employees to the standards agreed between our clients and Operations. The main goal is to get people ready to perform as a Trainer, supporting Operations in...


  • Gurgaon, Haryana, India IGT Solutions Full time

    About the RoleWe are seeking a highly skilled Process Trainer to lead our business operations in a Contact Centre services environment.Key Responsibilities:Develop and implement training programs to ensure successful execution of process needs.Measure program training effectiveness and provide reports to the Operations team.Conduct on-going observations of...


  • Gurgaon, Haryana, India iN technology Full time

    Job Description:We are seeking a seasoned Sales Process Trainer Specialist to join our team in the US Voice process. As a key member of our organization, you will be responsible for delivering top-notch training sessions to sales teams.This is an excellent opportunity for experienced professionals who have a track record of providing expert guidance and...


  • Gurgaon, Haryana, India Teleperformance Full time

    Job DescriptionAs a Training Development Manager at Teleperformance, you will play a pivotal role in shaping the skills and knowledge of our employees. This key position requires an individual who can administer and supervise training programs to ensure seamless execution.The ideal candidate will possess strong leadership skills, with the ability to manage...


  • Gurgaon, Haryana, India MeraPashu360 Full time

    We are looking for a dynamic and enthusiastic Trainer to join our team at MeraPashu360, a technology-cum-physical platform aiming to improve the lives of dairy farmers.This position is ideal for someone with up to 6 months of experience as a trainer/assistant trainer/SME role, who was actively involved in extracurricular activities during school or college,...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Job DescriptionWe are seeking a highly skilled Training Operations Lead to join our team at IGT Solutions.About the Role:The Training Operations Lead will be responsible for leading business operations in a Contact Centre services environment. This includes providing strategic and tactical operational direction to the team to achieve desired business goals...


  • Gurgaon, Haryana, India WNS Full time

    Job Description:">We are seeking an experienced Training Operations Manager to join our team at WNS.">The successful candidate will have a strong background in training operations, with experience in developing systems and processes to achieve superior levels of service. They will be responsible for developing and implementing training programs that drive...


  • Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time

    About Frankfinn Aviation Services Pvt. LimitedEstablished in India over 31 years ago, Frankfinn has become a trusted brand globally due to its commitment to delivering top-notch training and achieving exceptional student placement. With the global Aviation and Hospitality industry booming, there is an increasing demand for skilled professionals.Frankfinn...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Job SummaryWe are seeking an experienced Process Trainer to lead business operations in a Contact Centre services environment.Key Responsibilities:Ensure successful execution of training needs and measure program effectiveness.Provide ongoing observations, guidance, mentoring, and support to direct reports for performance improvement.Send regular reports to...


  • Gurgaon, Haryana, India NIIT Full time

    About NIITAt NIIT, we're revolutionizing the way the world learns. Our comprehensive managed learning solutions combine the best of learning theory, technology, operations, and services to empower a thriving workforce.Job OverviewWe are seeking an experienced Corporate Training Officer to join our team in Gurgaon. The successful candidate will be responsible...


  • Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking a highly skilled Senior Process Excellence Leader/Digital Transformation Specialist to join our team at Wipro Digital Operations and Platforms.Company OverviewWipro Digital Operations and Platforms is a leading digital solutions provider, helping businesses transform their operations and improve efficiency.SalaryThe estimated...


  • Gurgaon, Haryana, India Teleperformance Full time

    About the Role:We are seeking a highly skilled Training Development Manager to join our team at Teleperformance. In this challenging and rewarding role, you will be responsible for managing training officers, line trainers, and developing training programs to meet the needs of our clients.Key Responsibilities:Design and deliver effective training programs to...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Job Summary:A seasoned Process Trainer is needed to spearhead business operations in a Contact Centre services environment at IGT Solutions. The ideal candidate will lead the team, providing strategic and tactical direction to achieve desired business outcomes and ensure customer satisfaction through close collaboration with...


  • Gurgaon, Haryana, India Teleperformance Full time

    About the RoleAt Teleperformance, we are looking for a skilled Training Program Manager to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for managing training officers and supervising line trainers to ensure that new hires and existing employees receive high-quality training.


  • Gurgaon, Haryana, India IndiGo Full time

    Job Title: Head of Training OperationsJob Summary:We are seeking an experienced and results-driven Head of Training Operations to join our team at IndiGo. The ideal candidate will have a strong background in training management, excellent communication skills, and the ability to work effectively with cross-functional teams.About Us:IndiGo is one of India's...


  • Gurgaon, Haryana, India Krishna Maruti Full time

    Job SummaryWe are seeking an experienced Training Officer to join our team at Krishna Maruti. This is a unique opportunity for someone with a passion for training and development to make a meaningful impact in our organization.About the RoleThis role will involve developing, implementing, and evaluating training programs that enhance employee skills and...