Lead Business Operations Specialist || Customer Experience Expert
5 days ago
We are seeking a highly skilled Process Trainer to lead our business operations in a Contact Centre services environment.
Key Responsibilities:- Develop and implement training programs to ensure successful execution of process needs.
- Measure program training effectiveness and provide reports to the Operations team.
- Conduct on-going observations of direct reports, providing guidance, mentoring, and support for performance improvement.
- Review content at regular intervals to ensure updates are incorporated and participate in Internal & External Calibrations.
- Conduct refresher trainings based on TNI and manage Knowledge Check for New Hires & Production Staff.
- Very Strong written and verbal communication skills (English).
- Customer/Client Handling Skills and ability to work during all shifts.
- 1-5 years of experience in Training (line trainer experience can also be considered).
- A competitive salary: $95,000 per annum.
- 9 hours shift with 1 hour break, working from an office.
- 6 days working in a week.
- Rewards & Recognition (Awards & Gifts).
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