Lead Business Operations Specialist || Customer Experience Expert

5 days ago


Gurgaon, Haryana, India IGT Solutions Full time
About the Role

We are seeking a highly skilled Process Trainer to lead our business operations in a Contact Centre services environment.

Key Responsibilities:
  • Develop and implement training programs to ensure successful execution of process needs.
  • Measure program training effectiveness and provide reports to the Operations team.
  • Conduct on-going observations of direct reports, providing guidance, mentoring, and support for performance improvement.
  • Review content at regular intervals to ensure updates are incorporated and participate in Internal & External Calibrations.
  • Conduct refresher trainings based on TNI and manage Knowledge Check for New Hires & Production Staff.
Requirements:
  • Very Strong written and verbal communication skills (English).
  • Customer/Client Handling Skills and ability to work during all shifts.
  • 1-5 years of experience in Training (line trainer experience can also be considered).
What We Offer:
  • A competitive salary: $95,000 per annum.
  • 9 hours shift with 1 hour break, working from an office.
  • 6 days working in a week.
  • Rewards & Recognition (Awards & Gifts).


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