Technical Support Engineer for Cloud Services
4 weeks ago
The ideal candidate will possess strong technical expertise to configure and troubleshoot our cloud-based platform in production, ensuring seamless resolution of customers' technical issues.
As a key liaison between customers and internal teams, the successful candidate will demonstrate excellent communication skills and ability to work in complex networking environments built on Java.
Candidates must be willing to work in shifts and assume responsibilities in a 24*7 monitoring environment.
Key Responsibilities:
- Monitoring and debugging technical platform services
- Efficiently managing and addressing electronic tickets
- Liaising between sales, customer success teams, and customers to address customer problems effectively
- Troubleshooting and configuring software and hardware
- Running through Java code to debug issues
Qualifications and Requirements:
- At least 2 years of technical support experience
- Strong customer service orientation
- Excellent written and verbal communication and troubleshooting skills
- Basic coding skills in Java are mandatory, as is proficiency in Linux
We offer an attractive salary range of $80,000 - $110,000 per annum, commensurate with experience, along with a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off. If you're passionate about delivering exceptional technical support and have a knack for resolving complex issues, we'd love to hear from you
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