Cloud Support Engineer: Cloud Ambassador for Customer Success
3 days ago
Unlock Your Career Potential as a Cloud Support Engineer
">About the Role:
">We are seeking an experienced Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will act as a 'Cloud Ambassador' across all cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
">Key Responsibilities:
">- ">
- Solve customer cases through various contact channels, including telephone, email, and web/live chat.">
- Apply advanced troubleshooting techniques to provide tailored solutions for customers.">
- Capture complex issues by working closely with customers to dive deep into the root cause of an issue.">
- Cultivate strong relationships with internal teams to foster collaboration and knowledge-sharing.">
- Promote best practices in problem-solving and root-cause analysis to drive process improvements.">
What You'll Need:
">- ">
- A Bachelor's degree or equivalent experience in a technical position.">
- Minimum 2+ years of experience in relevant technical roles, preferably in networking and security.">
- Demonstrated expertise in troubleshooting and resolving networking issues using multiple tools.">
- Strong understanding of network security concepts, including SSL/TLS and intrusion detection/prevention services.">
- Familiarity with operating systems (Windows or Linux) and domain management.">
- Excellent communication and problem-solving skills.">
Why Work at AWS?
">As a Cloud Support Engineer at AWS, you will have the opportunity to learn and use groundbreaking technologies, interact with leading engineers around the world, and partner with cross-functional teams to deliver exceptional customer experiences. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
">Salary Information:
">The estimated salary range for this role is $120,000 - $180,000 per annum, based on national averages and considering the location and level of experience. Note that actual salaries may vary depending on factors such as performance, location, and industry standards.
">Work-Life Balance:
">At AWS, we value work-life harmony and strive for flexibility in our working culture. We encourage employees to prioritize their well-being and balance work responsibilities with personal needs. This role requires flexibility to work 5 days a week, occasionally on weekends, in rotating shifts. Regular breaks and time off ensure that you can recharge and maintain your productivity.
">Join Our Team:
">Are you ready to take your career to new heights? If so, please apply for this exciting opportunity to become a Cloud Support Engineer at AWS. Together, we can shape the future of cloud computing and empower businesses to innovate and thrive
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