Cloud Ambassador for AWS Support

3 weeks ago


Hyderabad, Telangana, India myGwork Full time

A challenging role has emerged with Amazon Web Services (AWS) as a Cloud Support Engineer. This position offers the opportunity to be part of a diverse team passionate about cloud computing, working closely with customers worldwide.

About the Job

We are looking for an experienced Cloud Support Engineer to join our team in India. As a Cloud Support Engineer, you will be responsible for solving customer cases through various contact channels, including phone, email, and live chat. You will apply advanced troubleshooting techniques to provide tailored solutions and drive customer interactions by working collaboratively with customers to identify root causes.

Responsibilities
  • Solving complex technical issues for AWS customers
  • Providing expert guidance on application architectures and integration approaches
  • Coaching and mentoring new hires, developing training programs, and collaborating with development teams
  • Participating in process improvement initiatives and contributing to strategic plans
Requirements
  • Bachelor's degree or equivalent experience in a technical field
  • Minimum 2+ years of experience in a relevant technical position
  • Knowledge of DevOps/Deployment, Orchestration Management, and Configuration Management
  • Experience with continuous integration technologies
Preferred Qualifications
  • Web and Application Server technologies
  • Scripting or development experience using Python, Node.js, or C#
  • Understanding of the deployment lifecycle from design to deploy
About Us

Amazon Web Services is the world's most comprehensive cloud platform, and we're committed to empowering our customers to achieve success. Our inclusive culture values diversity and promotes work-life harmony.

Career Growth and Benefits
  • Training programs to develop skills and expertise
  • Opportunities for career advancement across the organization
  • Competitive salary: ₹10,50,000 - ₹15,00,000 per annum
  • Flexible work arrangements to balance work and personal life


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