Cloud Ambassador

2 days ago


Hyderabad, Telangana, India myGwork Full time

Unlock the Power of Cloud Computing

As a Cloud Support Engineer at myGwork, you will be part of a dynamic team that is passionate about cloud computing and delivering world-class support to our customers. If you have a passion for troubleshooting complex technical issues and a desire to work with cutting-edge technologies, we want to hear from you

About the Role:

  • You will be responsible for solving customer cases through various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by working with them to identify the root cause of an issue.
  • Coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices, and policies.

Key Responsibilities:

  • Solving customer cases through various contact channels.
  • Applying advanced troubleshooting techniques to provide tailored solutions.
  • Coding mentorship, training, and process improvements.

Requirements:

  • Bachelor's degree or equivalent experience in a technical position.
  • Minimum 2+ years of experience in a relevant technical position.
  • Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark, and related).
  • Good knowledge of network security (SSL/TLS, Network-, and Web Application Firewalls, Intrusion Detection and Prevention Services).
  • Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux).

Preferred Qualifications:

  • Experience configuring virtual server environments.
  • Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto, etc.
  • Experience managing full application stacks from the OS up through custom applications.
  • Good understanding of security best practices.
  • Good understanding of distributed computing environments and methodologies.

What We Offer:

  • A competitive salary of $120,000 - $180,000 per year.
  • A dynamic and inclusive team culture that empowers employees to deliver their best results.
  • Ongoing learning and professional growth opportunities.
  • A flexible work-life balance policy that allows for flexibility in scheduling.
  • A comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Join Our Team:

We are looking for talented individuals who share our passion for cloud computing and delivering exceptional customer support. If you are a problem-solver with a strong technical background and a desire to work with leading-edge technologies, we encourage you to apply for this exciting opportunity



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