Cloud Ambassador for AWS
2 days ago
Job Description
About the JobWe are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our global customers.
As a Cloud Support Engineer, you will act as the primary point of contact for customers experiencing issues with our cloud products. You will apply advanced troubleshooting techniques to identify and resolve complex technical issues, and provide tailored solutions to meet the unique needs of each customer.
You will also have the opportunity to work on critical, highly complex customer problems that may span multiple AWS services. Additionally, you will partner with AWS teams to help reproduce and resolve customer issues, and leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Key Responsibilities- Provide exceptional customer service and technical expertise to global customers
- Apply advanced troubleshooting techniques to identify and resolve complex technical issues
- Develop and implement tailored solutions to meet the unique needs of each customer
- Partner with AWS teams to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Bachelor's degree OR equivalent experience in a technical position; Requires minimum of 5+ years of experience in a technical position
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)
- Knowledge or experience with troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
- Good Knowledge of the Media Layer of the OSI Model (Physical, Data Link, and Network) components and troubleshooting; Good knowledge of Networking (HTTP, SSL, DNS, TCP/IP, IPSEC) and routing protocols (BGP); Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
- Ability to communicate effectively in English (written and spoken) within technical and business settings
As an employee of Amazon, you will enjoy a range of benefits including:
- A competitive salary of $120,000 per year
- A comprehensive benefits package including medical, dental, and vision insurance
- A 401(k) plan with company match
- Generous paid time off and holidays
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value diversity, equity, and inclusion, and strive to create a workplace where everyone can thrive. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
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