Cloud Ambassador
5 days ago
Are you passionate about cloud computing and delivering exceptional customer experiences?
We're seeking a Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Ambassador, you'll be at the forefront of this transformational technology, assisting global companies and developers in maximizing their Product and Support investment.
You'll act as the 'Cloud Advocate' across all AWS products, empowering customers with the necessary tools and tactics to get the most out of their AWS services.
Key Responsibilities:- Solve complex customer issues through advanced troubleshooting techniques
- Coach and mentor new hires, develop training materials, and partner with development teams on contact deflection initiatives
- Participate in process improvement and strategic initiatives to enhance customer experience and compliance with AWS standards, practices, and policies
You'll have the opportunity to work with groundbreaking technologies, interact with leading engineers worldwide, and leverage your extensive customer support experience to drive feedback to internal AWS teams. You'll also have the chance to work on critical, highly complex customer problems that may span multiple AWS services.
Requirements- Bachelor's degree or equivalent experience in a technical position; 2+ years of relevant experience in a technical position (Support or System Administration)
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)
- Troubleshooting skills in Networking; IPsec, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Dig/nslookup, Curl, MTR, traceroute, TCP dump/wireshark, Network Monitoring etc.
- Ability to communicate effectively in English (written and spoken) within technical and business settings
We value diverse experiences and encourage candidates from all backgrounds to apply. At AWS, we believe in fostering an inclusive culture where everyone feels valued and empowered to contribute their best work.
What We Offer- A competitive salary: $120,000 - $180,000 per year
- Ongoing learning and professional growth opportunities
- A flexible work environment that supports work-life harmony
- A comprehensive benefits package
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