Cloud Support Engineer
6 months ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 7 PM to 4 AM IST or 11 PM to 8 AM IST. You are expected to work in any of these night shifts based on business requirements.
A day in the life
Learn and use ground breaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 7+ years of experience in a technical position.- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)
- Knowledge or experience with troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related);Good Knowledge of the Media Layer of the OSI Model (Physical, Data Link, and Network) components and troubleshooting.
- Good knowledge of Networking (HTTP, SSL, DNS, TCP/IP, IPSEC) and routing protocols (BGP); Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
- Ability to communicate effectively in English (written and spoken) within technical and business settings.
PREFERRED QUALIFICATIONS
- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc; Good Knowledge of Networking Layer-1-3 components and troubleshooting- Knowledge/experience in configuring VLANs and troubleshooting ARP related issues; Knowledge/ Troubleshooting experience of BGP routing protocol
- Experience managing full application stacks from the OS up through custom applications; Experience configuring software-based Load Balancing solutions.
- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.; Experience working with ISPs/Colocation providers
- Good understanding of security best practices.; Good understanding of distributed computing environments and methodologies
-
Cloud Security Engineer
7 days ago
Hyderabad, Telangana, India Support Revolution Full timeAt Support Revolution, we are committed to empowering our clients to break free from the shackles of expensive Oracle and SAP maintenance costs. As a member of our Infrastructure Services team, you will play a pivotal role in creating, managing, and maintaining systems for our customers while ensuring top-notch cyber security processes both internally and...
-
Cloud Solutions Engineer
2 weeks ago
Hyderabad, Telangana, India WaferWire Cloud Technologies Full timeJob Title: Cloud Solutions EngineerWe are seeking a highly skilled Cloud Solutions Engineer to join our team at WaferWire Cloud Technologies. This role involves developing, customizing, and maintaining applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI). The successful candidate will collaborate with the Global Partner...
-
Cloud Engineering Director
1 week ago
Hyderabad, Telangana, India Syren Cloud Inc Full timeSyren Cloud Inc is seeking a highly skilled and experienced Senior Engineering Manager to lead our team of software engineers in designing, developing, and maintaining scalable .NET applications. This role requires a hands-on leader who can both manage the team and contribute to the codebase, ensuring high-quality software delivery.Key Responsibilities:Team...
-
Cloud Infrastructure Engineer
1 month ago
Hyderabad, Telangana, India WaferWire Cloud Technologies Full timeJob Title: Senior Site Reliability Engineer (Azure Service Fabric)Job Location: Hyderabad, TelanganaWorksite: Onsite [100%]About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud...
-
Cloud Support Engineer
5 months ago
Hyderabad, India ProArch Full timeProArch is seeking a talented and dedicated Cloud Support Engineer to join our dynamic team. As a Cloud Support Engineer, you will be responsible for providing technical support to clients, troubleshooting issues and ensuring the smooth operation of cloud-based services.The ideal candidate will have hands-on experience in troubleshooting the M365 Suite, a...
-
Cloud Data Engineer
2 weeks ago
Hyderabad, Telangana, India Syren Cloud Inc Full timeWe are seeking an experienced Cloud Data Engineer to join our team at Syren Cloud Inc. This role will be responsible for designing, developing, implementing, and managing distributed applications and systems on Azure Cloud platform.The ideal candidate will have strong SQL/PLSQL knowledge, data modeling skills, and experience working with Azure Cloud Data...
-
Tek Support | Process Engineer | hyderabad
2 weeks ago
hyderabad, India Tek Support Full timeJob Title : Process EngineerLocation : HyderabadJob Description :Process Design & Optimization :Develop and improve manufacturing processes for automotive components and assemblies.Implement lean manufacturing principles to minimize waste and enhance process efficiency.Conduct time and motion studies to optimize workflows and minimize cycle times.Quality &...
-
Tek Support | Process Engineer | hyderabad
2 weeks ago
Hyderabad, India Tek Support Full timeJob Title : Process EngineerLocation : HyderabadJob Description :Process Design & Optimization :Develop and improve manufacturing processes for automotive components and assemblies.Implement lean manufacturing principles to minimize waste and enhance process efficiency.Conduct time and motion studies to optimize workflows and minimize cycle times.Quality &...
-
Data Science Engineer
4 weeks ago
Hyderabad, Telangana, India Banyan Cloud Full timeAbout Banyan CloudHonest Data technologies Pvt Ltd, a subsidiary of Banyan Cloud, USA, is a Cyber Security Product Company headquartered in San Jose, California. The company owns the SaaS product Banyan Cloud, a CNAP Platform simplifying code-to-cloud security for multi-cloud and on-premises environments.This is a unique opportunity to be part of our...
-
Banyan Cloud | Data Science Engineer | hyderabad
4 weeks ago
hyderabad, India Banyan Cloud Full timeAbout USHonest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.It's a...
-
Banyan Cloud | Data Science Engineer | hyderabad
4 weeks ago
hyderabad, India Banyan Cloud Full timeAbout US Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments. It's a...
-
Banyan Cloud | Data Science Engineer | hyderabad
4 weeks ago
hyderabad, India Banyan Cloud Full timeAbout US Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product “Banyan Cloud”, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments. It's a...
-
hyderabad, India WaferWire Cloud Technologies Full timeJob Title: Software Engineer – Data and API IntegrationJob Location: Hyderabad, India or Pune, IndiaWorksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and...
-
hyderabad, India WaferWire Cloud Technologies Full timeJob Title: Software Engineer – Data and API Integration Job Location: Hyderabad, India or Pune, IndiaWorksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and...
-
Data Science Engineer
2 weeks ago
Hyderabad, Telangana, India Banyan Cloud Full timeAbout UsBanyan Cloud is a cutting-edge Cyber Security Product Company, headquartered in San Jose, California, USA. We own the SaaS product 'Banyan Cloud', a first-of-its-kind Cyber Security CNAP Platform that simplifies code-to-cloud security for multi-cloud and on-premises environments.This is a once-in-a-lifetime opportunity to join our rocket ship startup...
-
Tek Support | Process Engineer | hyderabad
2 weeks ago
hyderabad, India Tek Support Full timeJob Title : Process Engineer Location : Hyderabad Job Description : Process Design & Optimization : Develop and improve manufacturing processes for automotive components and assemblies. Implement lean manufacturing principles to minimize waste and enhance process efficiency. Conduct time and motion studies to optimize workflows and minimize cycle times. ...
-
Tek Support | Process Engineer | hyderabad
2 weeks ago
hyderabad, India Tek Support Full timeJob Title: Process EngineerLocation: HyderabadJob Description:Process Design & Optimization:Develop and improve manufacturing processes for automotive components and assemblies.Implement lean manufacturing principles to minimize waste and enhance process efficiency.Conduct time and motion studies to optimize workflows and minimize cycle times.Quality &...
-
Cloud Solution Engineer for Healthcare
6 days ago
Hyderabad, Telangana, India WaferWire Cloud Technologies Full timeJob Title: Cloud Solution Engineer for HealthcareAbout WaferWire Technology Solutions (WCT):WaferWire Technology Solutions specializes in delivering comprehensive cloud, data, and AI solutions through Microsoft's technology stack. Our services include strategic consulting, data/AI estate modernization, and cloud adoption strategy. We excel in solution design...
-
hyderabad, India WaferWire Cloud Technologies Full timeJob Title: Software Engineer – Data and API IntegrationJob Location: Hyderabad, India or Pune, India Worksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and...
-
hyderabad, India WaferWire Cloud Technologies Full timeJob Title: Software Engineer – Data and API Integration Job Location: Hyderabad, India or Pune, India Worksite: Onsite (100%) About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization,...
