Cloud Ambassador for Innovative Solutions

3 days ago


Hyderabad, Telangana, India myGwork Full time

About the Role

As a Cloud Support Engineer at myGwork, you will play a key role in helping customers achieve their goals by providing top-notch technical support and guidance on Amazon Web Services (AWS) products.

We are looking for highly motivated and experienced individuals who can provide excellent customer service and troubleshooting skills to join our team. The ideal candidate will have a strong background in cloud computing, networking, and security, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or web chat to resolve issues related to AWS products and services.
  • Apply advanced troubleshooting techniques to identify and resolve complex technical issues.
  • Work closely with cross-functional teams, including development, sales, and marketing, to ensure seamless customer experience.
  • Develop and maintain knowledge of AWS products and services, as well as industry trends and best practices.

About the Team

Our team is passionate about delivering exceptional customer experiences and empowering our customers to succeed in the cloud. We value diversity, equity, and inclusion and strive to create a workplace culture that reflects these values.

Requirements:

  • Bachelor's degree or equivalent experience in a technical field, such as computer science, engineering, or information technology.
  • At least 2 years of experience in a technical support role, preferably in a cloud computing environment.
  • Strong understanding of cloud computing concepts, including architecture, security, and scalability.
  • Excellent communication and problem-solving skills, with ability to work effectively in a fast-paced environment.
  • Familiarity with AWS products and services, as well as other cloud providers.

What We Offer

We offer a competitive salary of $85,000 per year, plus benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer flexible work arrangements, professional development opportunities, and a dynamic work environment.

Affirmative Action Employer

myGwork is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our customers and the communities we serve.



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