Cloud Ambassador for Innovative Cloud Solutions

6 days ago

Hyderabad, Telangana, India myGwork Full time

Transform your career with a role as a Cloud Support Engineer at Amazon Web Services (AWS), an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from small- to enterprise-level customers, including public sector.

As a member of the AWS Support team, you will be at the forefront of transformational cloud technology, assisting global companies and developers utilizing cloud services and features to run mission-critical applications.

Your responsibilities will include solving technical support cases through various contact channels, applying advanced troubleshooting techniques, and working with internal teams to drive product support improvements.

You will create knowledge base articles, tutorials, and training materials for new peers, provide feedback on service enhancements, and learn emerging technologies.

This role requires flexibility in your schedule, with the possibility of occasional weekend work on a rotational basis.

A day in the life of a Support Engineer involves solving customer cases, applying advanced troubleshooting techniques, and driving customer interactions to resolve issues.

We value diverse experiences and encourage candidates from non-traditional backgrounds to apply. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.

We strive to become Earth's Best Employer by providing endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.

What We Offer

  • A competitive salary range: $65,000 - $100,000 per year, depending on location and experience.
  • Flexible work arrangements, including occasional weekend work on a rotational basis.
  • Ongoing learning opportunities and professional development resources.
  • An inclusive team culture that fosters diversity, equity, and inclusion.
  • Opportunities for career advancement and leadership development.
  • Benefits package, including medical, dental, and vision coverage.

Requirements

  • Bachelor's degree or equivalent experience in a technical position.
  • Strong understanding of networking protocols, web-based services, and distributed systems architectures.
  • Experience operating and troubleshooting email services, Unix/Linux system administration skills, and knowledge of filesystems.
  • Prior working experience with AWS Services or related cloud architecture patterns.

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