Technical Operations Manager

3 days ago


Hyderabad, Telangana, India myGwork Full time

About the Role:

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We are seeking an experienced Technical Operations Manager to join our AWS India Support team. As a key member of this team, you will be responsible for leading a team of 15-20 Support Engineers providing world-class support on all AWS offerings.

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Key Responsibilities:

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  • Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.">
  • Drive personnel management ensuring the engineers have what they need to provide best-in-class support.">
  • Participate in hiring processes to build and grow a high-performing team of Support Engineers in India.">
  • Influence senior Support Engineers and development teams to improve the customer support experience.">
  • Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.">
  • Manage the engineers in the team effectively to keep their focus on customers and develop their own careers.">
  • Handle escalations and guide engineers to the proper teams by diving deep into problems.">
  • Drive effective business and technical discussions.">
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A Day in the Life:

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As an AWS India Support Manager, you will work on a broad spectrum of technical issues, coach/mentor new hires, develop internal and external facing content, deliver training sessions, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

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About the Team:

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Diverse Experiences

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Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

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Why AWS:

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Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Work/Life Balance:

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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

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Inclusive Team Culture:

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Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

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Mentorship and Career Growth:

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We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

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Benefits:

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Our competitive salary package includes an estimated annual salary of $120,000. Additionally, you will enjoy a comprehensive benefits package, including health insurance, retirement planning, and opportunities for professional growth and development.

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Required Skills and Qualifications:

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To be successful in this role, you will require:

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  • Bachelor's degree OR equivalent experience in a technical position.">
  • 9+ years of experience in Information Technology, with 2+ years of experience in managing teams as a manager.">
  • Strong understanding of technology, proven track record of driving improvement programs in operations, engineering, and support fields.">
  • Experience in one of the technical domains - Database, Big Data, AI & ML, Analytics.">
  • Knowledge on operating system, hardware, storage, network, security, database administration, and cloud infrastructure.">
  • Excellent verbal and written communication skills, which will be key in driving customer communication during critical events.">
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About MyGwork:

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MyGwork is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.



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