Technical Operations Director
3 days ago
Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a strong background in IT operations and management?
We are seeking an experienced Technical Operations Manager to join our team at Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The ideal candidate will have a minimum of 9 years of experience in Information Technology, with at least 2 years of experience in managing teams as a manager. You should have a good understanding of web-related technologies, systems administration (Linux and/or Windows), and networking (DNS, TCP/IP, SSL, DHCP, Load Balancing).
You will be responsible for managing the day-to-day operations of the shift, ensuring the team is staffed and SLA commitments are met. Additionally, you will drive personnel management, participate in hiring processes, influence senior support engineers and development teams to improve the customer support experience, and propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external-facing content, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
This role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role are in India night time i.e. 7 PM to 4 AM IST or 11 PM to 8 AM IST.
The estimated salary for this role is $150,000 - $200,000 per year, based on industry standards and location.
Key Responsibilities:
- Manage day-to-day operations of the shift
- Drive personnel management
- Participate in hiring processes
- Influence senior support engineers and development teams
- Propose, drive, and implement initiatives
About the Role:
This role offers a unique opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer experiences. As a Technical Operations Manager at Amazon, you will have the chance to develop your leadership skills, work on complex technical issues, and contribute to the growth and success of the company.
About Amazon:
Amazon is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About myGwork:
myGwork is the largest global platform for the LGBTQ+ business community. As a member of myGwork, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued.
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