IT Operations Director
4 hours ago
**Job Title:** IT Operations Director
We are seeking an experienced IT Operations Director to lead our team in Hyderabad, India.
**About the Role:
- Lead and manage the IT Service Desk and End User Computing teams, ensuring effective performance and professional growth.
- Foster a positive team environment and encourage collaboration and innovation.
- Conduct regular performance evaluations, provide constructive feedback, and identify training needs.
**Key Responsibilities:
- Supervise the daily operations of the IT Service Desk, ensuring prompt and accurate resolution of incidents and service requests.
- Monitor service desk performance metrics, ensuring adherence to SLAs and KPIs.
- Develop and maintain a comprehensive knowledge base to support efficient issue resolution.
**End User Computing Management:
- Oversight of provisioning, configuration, and maintenance of end user devices, including desktops, laptops, tablets, and smartphones.
- Implementation and enforcement of policies for device management, ensuring compliance with security and operational standards.
- Management of software deployment, updates, and licensing for end user devices.
**Process Improvement and Quality Assurance:
- Identification and implementation of process improvements to enhance the efficiency and effectiveness of IT support services.
- Development and enforcement of ITIL-based best practices for incident, problem, and change management.
- Regular quality assurance checks and audits to ensure service excellence.
**Collaboration and Communication:
- Collaboration with other IT teams and business units to understand and address their IT support needs.
- Effective communication with stakeholders, providing regular updates on service desk performance and key initiatives.
- Serving as an escalation point for complex issues and ensuring timely resolution.
**Qualifications:
- Education: Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (ITIL, CompTIA A+, Microsoft Certified Professional, etc.) are advantageous.
- Experience: Minimum 10+ years of experience in IT operations, proven experience managing IT service desk and end user computing functions, hands-on experience with ITIL or other IT service management frameworks.
**Salary Range:** ₹1200000 - ₹1800000 per annum.
**Location:** Hyderabad, India.
**Language:** English.
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