Technical Lead and Operations Manager

4 days ago


Hyderabad, Telangana, India CHUBB Full time
About the Role

We are seeking a highly skilled Technical Lead and Operations Manager to join our team at CHUBB. As a key member of our organization, you will be responsible for ensuring the smooth operation of our services.

Job Description

This is a senior leadership role that requires a unique blend of technical expertise and operational management skills. The successful candidate will have a proven track record of delivering high-quality results in a fast-paced environment.

The ideal candidate will have experience in Agile delivery, production support team management, and ITIL certification. They will also have strong communication and presentation skills, with the ability to work effectively with stakeholders at all levels.

Responsibilities
  1. Ensure that the team meets service level agreements (SLAs) and manages service delivery.
  2. Develop and implement strategies to improve ITSM processes.
  3. Institutionalize SRE approaches and drive improvements.
  4. Improve observability and monitoring capabilities.
  5. Manage risks, dependencies, and blockers.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in technical leadership roles.
  • Strong understanding of Agile methodologies and ITIL framework.
  • Excellent communication, leadership, and problem-solving skills.
Compensation

The estimated salary for this role is $140,000 per year, depending on location and experience.



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