Senior Technical Lead

4 weeks ago


Hyderabad, Telangana, India Thomson Reuters Full time

About the Role:


In this opportunity as a Senior System Engineer, you will be responsible for providing highly skilled technical support and delivery capability as a technical lead for the current and future delivery, support, and maintenance of production services in the technical operations environment.


Key Responsibilities:



  • Lead technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, and networks.
  • Drive initiatives for reducing incident rates and improve service recovery times.
  • Ensure that all aspects of operability are delivered while maintaining or improving existing service levels.
  • Comply with operational standards, procedures, and best practices.
  • Provide technical expertise for root cause analysis and problem management.
  • Collaborate with internal and external groups to support environments and maintain service.
  • Adhere to change management procedures and lead the implementation of proposed modifications.
  • Improve change management processes and procedures to ensure efficient processing of change within service risk constraints.
  • Provide specialist support during complex and/or major incidents.

About You:


You are fit for the role if your background includes:



  • Providing direction for proactive health and performance monitoring of databases, indexes, and logs.
  • Reviewing implemented scripts, stored procedures, and reports generated by automated database maintenance scripts.
  • Participating in technical design processes related to database implementations.
  • Providing directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery).
  • Experience with platform engineering, storage engineering, and network engineering.

What's in it for You:


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:



  • A hybrid work model that allows for flexible work arrangements.
  • Comprehensive benefit plans and flexible and supportive benefits for work-life balance.
  • A globally recognized and award-winning reputation for equality, diversity, and inclusion.
  • Opportunities for learning and development, including LinkedIn Learning access and a Talent Marketplace.
  • Employee-driven Business Resource Groups and opportunities for social impact.
  • Purpose-driven work that helps uphold the rule of law, turn the wheels of commerce, and report the facts.

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