Senior Technical Operations Manager
3 days ago
About RealPage, Inc.
RealPage, Inc. is a leading provider of property management software and services for the multifamily and senior housing industries. As a Team Leader at RealPage, you will play a critical role in ensuring the success of our technical support team.
Job Description
We are seeking an experienced Team Leader to join our Product Support team in India. The ideal candidate will have a strong background in technical operations and management, with a proven track record of leading high-performing teams.
Responsibilities:
- Lead a team of technical support agents, providing guidance and coaching to ensure excellent customer service.
- Monitor and analyze team performance, identifying areas for improvement and implementing changes as needed.
- Develop and implement training programs to enhance team members' skills and knowledge.
- Collaborate with cross-functional teams to resolve complex technical issues and improve product quality.
- Manage team schedules, workload, and resources to meet business objectives.
- Conduct regular meetings with team members to discuss performance, provide feedback, and set goals.
- Stay up-to-date with industry trends, best practices, and new technologies to ensure the team remains competitive.
Requirements:
- 7+ years of experience in technical operations or management, with 2+ years of experience in a people management role.
- College degree or equivalent certification.
- Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
- Basic to intermediate knowledge of SQL and API calling, technical troubleshooting.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Experience in planning, organizing, and managing time and projects.
- Ability to develop, evaluate, and motivate team members.
- Willingsness to work flexible hours, including evenings and weekends, as needed.
Preferred Qualifications:
- 2+ years of experience in international contact center or frontline support/technical support.
- 1 year of Contact Center leadership experience above individual contributor role.
- College degree or equivalent combination of education and experience.
- Experience working with both in-person and virtual teams.
- Training, content development, or training facilitation experience.
Estimated Salary: $65,000 - $80,000 per year, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as paid time off and holidays.
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