Technical Lead
3 days ago
Key Responsibilities:
- Lead a team of technical experts in delivering high-quality services that meet or exceed customer expectations.
- Develop and implement strategies to improve service delivery, ensuring seamless operations and minimal downtime.
- Collaborate with stakeholders to identify and prioritize business requirements, driving technical innovation and process improvements.
- Manage risk and dependencies, ensuring proactive communication with stakeholders and effective presentation of technical information.
- Institutionalize a Site Reliability Engineering (SRE) approach, driving improvements in observability, monitoring, and ITSM processes.
Requirements:
- Proven experience in technical lead or operations management, with a strong background in technical skills.
- Excellent communication and presentation skills, with the ability to effectively manage stakeholder expectations.
- ITIL certification is a plus.
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