Technical Support Services Director
5 days ago
At Resourcetree, we are seeking a highly experienced Technical Support Services Director to lead our team in delivering exceptional service to our clients.
We estimate the annual salary for this position to be around $170,000, depending on location and experience.
This is a challenging role that requires strong leadership skills, technical knowledge, and excellent communication skills.
- We require 13+ years of IT experience, with at least 3 years in a playing role as Service Delivery Manager for large customers.
- The ideal candidate will have a fair degree of technical understanding of Data Engineering based Programs and Analytics concepts involving Cloud-based ETL BI-based programs preferably in Azure platform.
- Experience in various SDM areas including Service Management, Incident tracking, Problem management, Change management, Prod environment management, incident/ticket management, problem solution, ensuring outstanding service delivery & process management on Service Management is essential.
- End-to-end management of Production support for large accounts
- Management of delivery across all support layers (L1, L2, and L3)
- Drive thought leadership for next-gen support processes in an Agile environment
- Manage SLA against customer contracts within a 24x7 model
- Identify customer issues proactively and maintain excellent relationships with end-users and stakeholders
- A competitive salary package, including benefits such as medical insurance and retirement plans
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment, with a collaborative team culture
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Technical Support Director
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