Technical Support Services Director

5 days ago


Hyderabad, Telangana, India Resourcetree Full time

At Resourcetree, we are seeking a highly experienced Technical Support Services Director to lead our team in delivering exceptional service to our clients.

We estimate the annual salary for this position to be around $170,000, depending on location and experience.

This is a challenging role that requires strong leadership skills, technical knowledge, and excellent communication skills.

  • We require 13+ years of IT experience, with at least 3 years in a playing role as Service Delivery Manager for large customers.
  • The ideal candidate will have a fair degree of technical understanding of Data Engineering based Programs and Analytics concepts involving Cloud-based ETL BI-based programs preferably in Azure platform.
  • Experience in various SDM areas including Service Management, Incident tracking, Problem management, Change management, Prod environment management, incident/ticket management, problem solution, ensuring outstanding service delivery & process management on Service Management is essential.
Responsibilities
  • End-to-end management of Production support for large accounts
  • Management of delivery across all support layers (L1, L2, and L3)
  • Drive thought leadership for next-gen support processes in an Agile environment
  • Manage SLA against customer contracts within a 24x7 model
  • Identify customer issues proactively and maintain excellent relationships with end-users and stakeholders
What We Offer
  • A competitive salary package, including benefits such as medical insurance and retirement plans
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment, with a collaborative team culture


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