Strategic Business Operations Manager

4 days ago

Shimoga, Karnataka, India beBeeLeadership Full time US$ 1,00,000 - US$ 1,50,000

We are seeking a high-level professional to assume the critical role of Assistant to Vice President. This leadership position plays a vital part in the growth and stability of our team.

Key responsibilities include owning the Service Management platform, ensuring error-free operations, and aligning with business needs and ITIL best practices. This includes platform administration, AI-driven Automations, Optimizations & Integrations, License Management, Driving policies and procedures to platform governance.

Job Objectives:

  • Tools Enhancement and Management: Oversee end-to-end management, availability, and governance of the Service Management tools within the licensing agreement.
  • Service Reporting: Develop an interactive MIS dashboard based on KPIs and generate service reports for management meetings.
  • Request Governance: Establish a request governance process across technology teams and ensure SLA adherence.
  • Workflow Automation: Automate request workflows for quicker and more efficient fulfillment.
  • SLA for MAC Activities: Implement an SLA for all move, add, and change activities managed by our team for the Service Management tool.
  • Vendor and Finance Management: Organize financial documents in a central location, manage vendor relationships with regular reviews, and monitor expenses.
  • Stakeholder Engagement/Management: Instruct stakeholders on distinguishing between requests and issues and manage them effectively.
  • Risk, Audit, and Control Compliance: Proactively manage process risks and address any audit findings promptly.
  • Team Management: Provide clear deliverables to the team, identify development needs, perform regular check-ins, and ensure compliance with mandatory training.

Requirements:

  • The incumbent should be self-driven with 14+ experience in governing BMC Helix ITSM.
  • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.
  • Working knowledge of Helix GPT is a must with demonstrated ability to leverage AI technologies effectively in Service Management.
  • In-depth understanding of Common data model and CMDB configuration.
  • Experience in establishing Management Information System and license management.
  • Strong understanding of UI/UX tools and HCD (Human Centric Design).
  • Managed ITSM transformation programs.
  • Designing, defining, and driving ITIL processes, preferably from Banking Industry.
  • Significant experience in leading support for large, complex, multi-functional environments.
  • Prior meaningful technology and business work experience including experience in Vendor management and Finance management.
  • Experience with Scrum, Kanban, or other Agile development techniques.
  • Ability to build positive relationships with own team, business, and technology partners.
  • Capacity to multitask, handle changing priorities, and work independently in a fast-changing environment.

Key Skills:

  • IT Service Management
  • Cloud Technology
  • Artificial Intelligence
  • Agile Methodologies
  • UI/UX Design

  • Business Head

    4 weeks ago

    Shimoga, Karnataka, India Strategic Talent Partner Full time

    Key Responsibilities: • Strategic Planning & Execution: Develop and implement weekly, monthly, quarterly, and annual operating plans to achieve business targets. • Customer Segmentation & Strategy: Segment the customer base effectively and design tailored strategies to maximize engagement and revenue. • P&L Management: Oversee the sub-vertical's P&L,...

  • Strategic Business Manager

    4 days ago

    Shimoga, Karnataka, India beBeeManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Business Management ProfessionalMUFG Bank is seeking a highly organized and strategic Business Management professional to join its Global Corporate & Investment Banking team. The ideal candidate will possess excellent communication and stakeholder management skills, with the ability to build partnerships and manage multiple complex projects.Strategic:Support...

  • Business Partner and Operational Manager

    3 days ago

    Shimoga, Karnataka, India beBeeGrowth Full time ₹ 32,40,000 - ₹ 43,20,000

    Job Title: People Operations SpecialistThis is a dynamic role combining expertise in talent acquisition with operational management skills to drive organizational success and efficiency.Key Responsibilities:Develop and execute comprehensive recruitment strategies, including job postings, candidate sourcing, screening, interviewing, and onboarding...

  • Strategic Business Leader

    4 days ago

    Shimoga, Karnataka, India beBeeBusiness Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

    Strategic Business Leader Sought to Drive Growth in IT Services">Job Description:This key role involves spearheading strategic initiatives across Digital Business Services and Engineering Services. As an experienced Associate General Manager - Presales, you will work closely with practice leaders and technical subject matter experts to identify gaps in...

  • Strategic HR Business Partner

    1 day ago

    Shimoga, Karnataka, India beBeeStrategic Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Title: Strategic HR Business PartnerAbout the RoleWe are seeking an experienced and strategic Senior HR Business Partner to join our team. The ideal candidate will have a proven track record of driving business outcomes through effective people strategies.Key Responsibilities:Partner with senior leaders to develop and implement people strategies that...

  • Senior Business Operations Manager

    3 days ago

    Shimoga, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Summary:The successful candidate will oversee end-to-end business operations, ensuring seamless execution of new business initiatives.Key Responsibilities:Relationship Management:Develop and maintain strong relationships with distribution partners through regular engagement.Monitor and enhance performance through data-driven insights.Business...

  • Strategic People Manager

    4 days ago

    Shimoga, Karnataka, India beBeeProfessional Full time ₹ 12,00,000 - ₹ 20,00,000

    As a strategic HR professional, you'll play a pivotal role in shaping our organization's culture and driving employee performance.Job OverviewWe're seeking an experienced HR manager to develop and implement people-centric strategies that align with our business goals.Talent Acquisition & Employer BrandingDesign and execute recruitment strategies to attract...

  • Online Business Operations Lead

    1 day ago

    Shimoga, Karnataka, India beBeeOPERATIONS Full time ₹ 1,76,000 - ₹ 2,64,000

    Operations and Project Management ProfessionalThis is a challenging opportunity for an experienced Operations and Project Management professional to join our team. As an Online Business Manager, you will be responsible for leading internal projects from kickoff to completion, ensuring timely delivery and budget adherence.You will oversee the design,...

  • Sales Operations Manager

    4 days ago

    Shimoga, Karnataka, India beBeeOperations Full time ₹ 12,00,000 - ₹ 25,00,000

    Job Title: Sales Operations ManagerWe are seeking a seasoned Sales Operations professional to join our team.This role is responsible for designing and executing go-to-market strategies that maximize revenue growth and market share. The ideal candidate will have experience working with cross-functional teams, analyzing market trends, and optimizing sales...

  • Operations Manager

    4 days ago

    Shimoga, Karnataka, India beBeeTechnical Full time ₹ 19,32,000 - ₹ 24,69,000

    Leading IT Teams for Supply Chain SuccessWe are seeking a highly skilled Technical Manager to lead our IT team and drive strategic initiatives across procurement, supply chain, analytics, and reporting functions.Key ResponsibilitiesManage and coordinate a team of IT specialists in supporting enterprise applications that enhance operational efficiency and...