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Senior Business Operations Manager

2 weeks ago


Shimoga, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Summary:

The successful candidate will oversee end-to-end business operations, ensuring seamless execution of new business initiatives.

Key Responsibilities:

  • Relationship Management:
    • Develop and maintain strong relationships with distribution partners through regular engagement.
    • Monitor and enhance performance through data-driven insights.
  • Business Operations:
    • Drive daily traction on work-in-progress to meet monthly targets.
    • Clear field work-in-progress through hub teams for efficient issuance.
    • Foster collaboration among hub teams through regular governance calls.
    • Oversee end-to-end work-in-progress management.
    • IDentify opportunities for process improvements and drive operational excellence initiatives.
  • Data Analysis and Reporting:
    • Deliver insightful reports and analysis on business performance.
    • Enable distribution partners with data sets, reports, and dashboards.
    • Collaborate with internal departments on report automation.
    • Prepare presentations for senior management as needed.
  • Process Control and Compliance:
    • Maintain and update standard operating procedures (SOPs) and 4 sheeters.
    • Document and control changes in existing processes.
    • Ensure service requests are processed according to defined service level agreements (SLAs).
  • Projects and Continuous Improvement:
    • Benchmark internally and externally to establish best-in-class standards.
    • Implement guidelines for distribution adherence.
  • Team Management:
    • Develop team members to perform effectively and efficiently.
  • Performance Metrics:
    • Mandatory monthly governance sessions with Distribution leaders/head.
    • Publish a monthly issuance dashboard/scorecard.
    • Drive operational efficiencies with the Distribution team.
    • Achieve 92% M0 Issuance.
    • Reach 94% M2 Issuance.
    • Maintain FTR of 85%.
    • Enhance customer satisfaction through timely resolution of escalations and requests.
    • Complete 1 Green/Black belt project per year.
    • Maintain talent retention above 10% for G2M2abv.
    • Ensure accurate reconciliation of business data/reports.
    • Customize analytical reports for user-friendliness.
    • Deploy initiatives for process improvements.
    • Align departments effectively with minimal escalations.

Required Qualifications and Experience:

  • Graduate or Post Graduate in Management.
  • Minimum 10+ years of experience.
  • 5 years in relationship management and Banca operations management.
  • In-depth knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Excellent communication and analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Proficiency in using databases and office management software including spreadsheets/presentation skills.
  • Effective team management and relationship-building skills.