Digital Transformation Architect

1 week ago

Guntur, Andhra Pradesh, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Description:

We are seeking an experienced ServiceNow Solution Architect to help us drive digital transformation and improve service management capabilities.

  • Main Responsibilities:
    • Collaborate with stakeholders to understand business needs and determine requirements.
    • Design and develop ServiceNow solutions that meet organizational goals.
    • Customize and develop ServiceNow applications and support rollout of new applications and modules.
    • Configure Application UIs and Workflows.
    • Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
    • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.
    • Work collaboratively with other ServiceNow administrators and developers to develop effectively with a global focus.

Mandatory Skill Sets:

  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.

Preferred Skill Sets:

  • ITIL Foundations Certification
  • ServiceNow Developer Certification(s)

About You:

  • Strong conceptual skills and ability to articulate and document the desired business outcome.
  • Ability to remove ambiguity from requirements.
  • Service orientation with a focus on quality and customer satisfaction.
  • Unit and regression testing to strive for first time right deployments.
  • Troubleshooting and Diagnostics.
  • Excellent communication skills (verbal and written).

Educational Qualification:

Bachelor's degree in Computer Science or related field.

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