Training and Policy Manager
6 days ago
Genpact is seeking an exceptional Training and Policy Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs for our Operating teams, ensuring effective communication with stakeholders, and driving adherence to TQP initiatives focused on elevating business KPIs.
Key Responsibilities:
- Design and deliver training initiatives that cater to the diverse needs of our Operating teams, focusing on knowledge transfer, communication, and process improvement.
- Collaborate with key partners to define quality requirements, develop policies, and ensure their effective implementation.
- Cultivate strong relationships with Customer CxO, Process Owners, Genpact Operating Leaders, and Global leadership team, as well as other key internal partners.
- Monitor and analyze process performance, identifying areas for improvement and implementing changes to optimize results.
Requirements:
- A minimum of 5 years' experience in leading TQP functions for large teams of approximately 500+ people.
- Expertise in complex data analysis and interpretation of L1/L2/L3 Data Deep Dives.
- Prior exposure to Senior Client Management – Vendor Managers, CXOs.
- Demonstrated experience in End Customer Support & Trust & Safety Operations.
- A keen knack towards problem-solving and art of storytelling on performance trends/qualitative insights.
- Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally.
Salary Range:$120,000 - $180,000 per annum, depending on location and experience.
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