Training Framework Manager

2 weeks ago


Hyderabad, Telangana, India Firstsource Full time

Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking a highly skilled Training Framework Manager to join our team.

As a Training Framework Manager at Firstsource, you will play a critical role in developing and implementing training frameworks and strategies that drive business outcomes for our external clients. With 100+ leading brands relying on us, we are trusted custodians and long-term partners who offer 'rightshore' delivery models across various industries.

We are looking for an experienced professional with 2-3 years' experience in BPO to manage all aspects of the shipping/logistics process, including booking space, arranging transportation, and handling documentation.

Key Responsibilities:

  • Develop and implement standard training methodologies to include guidelines, policies, and procedures for assigned clients.
  • Work with Operations leads and Quality managers to perform training need analysis and implement action plans for continuous improvement.
  • Ensure that training frameworks are robust and help efficiently manage performance.
  • Review and present regular management information on training delivery and improvements.

With a strong focus on relationship management, you will work closely with leaders and managers within the Business to meet client and company objectives and bring value-added solutions. As a people manager, you will be responsible for managing the performance of direct reports through formal performance management systems, identifying development needs, and optimizing training opportunities.

In this role, you will lead teams to meet FSL objectives and client goals while constructively challenging the organization to constantly improve operational capability and performance. You will have a Bachelor's degree from an institute of repute and excellent communication skills.

We estimate the salary range for this position to be around $60,000 - $80,000 per annum, depending on experience and qualifications.

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Firstsource. If you are a motivated individual with a passion for training and development, please apply today



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