Senior Manager, Quality Assurance and Training Lead
7 days ago
Genpact, a global professional services and solutions firm, invites applications for the role of Senior Manager, Quality Assurance and Training Lead.
We are seeking an experienced leader to oversee overall knowledge transfer, knowledge management, quality assurance, and policy management for our Born in Cloud Hi-Tech Clientele. The ideal candidate will have expertise in complex data analysis, interpretation of L1/L2/L3 Data Deep Dives, and experience in senior client management – Vendor Managers, CXOs.
The responsibilities of this role include:
- Developing training initiatives for Operating teams, ensuring communication and stakeholder feedback
- Providing leadership and strategic direction on all Quality matters
- Collaborating with key partners to define internal and external quality requirements
- Leading efforts to accomplish quality objectives
- Ensuring personal development of team members and grooming future leaders
For this position, we seek candidates with:
- A graduate degree from any field
- Experience in leading TQP functions for large teams (500+ people)
- Expertise in complex data analysis and interpretations of L1/L2/L3 Data Deep Dives
- Prior exposure to senior client management – Vendor Managers, CXOs
- Demonstrated experience in End Customer Support & Trust & Safety Operations
- An artful problem-solving approach and storytelling skills for performance trends/qualitative insights
- Excellent relationship management and interpersonal skills
The successful candidate will be responsible for driving process improvement and planning for process performance. We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, along with opportunities for growth and professional development.
At Genpact, we value diversity, inclusion, respect, integrity, customer focus, and innovation. If you're a strategic thinker with excellent leadership and analytical skills, please apply. Please note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process.
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