Capacity Operations Associate

4 weeks ago


Gurgaon, Haryana, India Builder Full time

About the Role

The Capacity Network is a key asset for our organization, comprising designers, developers, and QAs. With a workforce of hundreds of partners supplying 3000 resources, our network plays a pivotal role in meeting the growing demand for experts as our business expands globally.

We are looking for an Associate - Capacity Operations to join our team and help manage support requests, problems, and escalations from our Delivery Team, Capacity Network Partners, and Developers. In this role, you will need to have excellent problem-solving skills and technical knowledge to be able to resolve these queries.

Key Responsibilities

  • Manage support requests, problems, and escalations from our Delivery Team, Capacity Network Partners, and Developers.
  • Use technical knowledge to resolve queries and handle escalated issues for a workforce of 1500 developers.
  • Set up meetings to resolve quality issues that the Delivery Team is facing.
  • Have an understanding of Agile, project management, and a bit of technical knowledge.

Requirements

  • Structured and process-oriented.
  • High-level understanding of the software development lifecycle and the role of key tools.
  • Excellent written and spoken communication skills.
  • Ability to manage multiple priorities and seek support from management where needed.
  • Ability to resolve problems and "close the loop".
  • Ready to adapt to changes quickly.
  • Takes responsibility for tasks assigned.
  • Can work as an individual contributor.

Qualification

Full-Time BCA, MCA, Bachelor degree in computer science or BTech.

Benefits

  • Attractive quarterly discretionary variable pay dependent on your role.
  • Stock options in a $450 million funded Series D scale-up company.
  • 24 days annual leave + public holidays.
  • 2 x Builder family days each year.
  • Time off between Christmas and New Year.
  • Generous Referral Bonus scheme.
  • Fully funded Private Medical Insurance.
  • Free lunch at our state-of-the-art working environment in Gurugram.


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