Customer Success Specialist
1 month ago
At insightsoftware, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.
Key Responsibilities:
- Proactively work with Renewals Managers to renew customer software maintenance agreements and subscriptions.
- Create renewal offers/quotes based on contract information, customer usage, and company direction.
- Deliver renewal offers/quotes on time to appropriate customer contacts.
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Process renewal orders.
- Maintain and update account information in CRM.
- Update customer health information when applicable based on negotiation and discussions with the customer.
- Refer potential opportunities for expansion to our Sales team.
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management.
Requirements:
- 3 to 5 years' experience in Renewals Management or Account Management in the software industry.
- Knowledge of CRM systems, preferably Salesforce: The Customer Company.
- Knowledge and experience reviewing and comprehending contract terms, preferably in software.
- Ability to work in a fast-paced environment.
- Ability to work cross-functionally with other departments and team members.
- Comfortable in a highly autonomous role with strong organizational skills.
About Us:
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
-
Customer Success Specialist
5 days ago
Hyderabad, Telangana, India Cynosure Corporate Solutions Full timeJob DescriptionCynosure Corporate Solutions is seeking a skilled Customer Success Specialist to join our team.The successful candidate will be responsible for managing client relationships, providing sales support, and ensuring a smooth customer journey from initial to post-sales support.Main Responsibilities:Client Management: The Customer Success...
-
Customer Success Specialist
4 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeSafety Connect is a leading company in the field of field force and road safety, dedicated to providing innovative solutions to its clients.We are seeking a highly skilled and motivated individual to fill the role of Customer Success Specialist. In this position, you will be responsible for training and onboarding new customers, as well as managing customer...
-
Customer Success Renewal Specialist
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob Title: Customer Success Renewal SpecialistJob Summary:We are seeking a highly motivated and organized Customer Success Renewal Specialist to join our team at insightsoftware. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and...
-
Customer Success Specialist
1 month ago
Hyderabad, Telangana, India insightsoftware Full timeJob DescriptionAt insightsoftware, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.Key Responsibilities:Proactively work with Renewals...
-
Customer Success Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob Title: Customer Success Renewal SpecialistJob Summary:We are seeking a highly skilled Customer Success Renewal Specialist to join our team at insightsoftware. As a key member of our customer success team, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.Key...
-
Customer Success Specialist
3 weeks ago
Hyderabad, Telangana, India People First Consultants Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at People First Consultants. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is well-versed in Google Ads campaigns.Key ResponsibilitiesManage multiple clients in a fast-paced environment, providing timely and...
-
Customer Success Renewal Specialist
2 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob Title: Customer Success Renewal SpecialistJob DescriptionAs a Customer Success Renewal Specialist at insightsoftware, you will be responsible for proactively managing customer renewals to ensure high customer satisfaction and retention rates. This includes creating renewal offers/quotes based on contract information, customer usage, and company...
-
Customer Success Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India Insightsoftware International Private Limited Full timeJob Description: We are seeking a skilled Customer Success Renewal Specialist to join our team at Insightsoftware International Private Limited. The successful candidate will be responsible for renewing customer software maintenance agreements and subscriptions, ensuring a seamless experience for our clients.Key Responsibilities:Create renewal offers/quotes...
-
Customer Success Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India Insightsoftware International Private Limited Full timeAbout the Role:As a Customer Success Renewal Specialist at Insightsoftware International Private Limited, you will play a crucial role in ensuring the continued success of our customers by proactively managing their software maintenance agreements and subscriptions. This position requires a strong understanding of CRM systems, preferably Salesforce, and the...
-
Customer Success Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob DescriptionAt insightsoftware, we are seeking a highly skilled Customer Success Renewal Specialist to join our team. As a key member of our customer success department, you will be responsible for proactively working with our Renewals Managers to renew customer software maintenance agreements and subscriptions.Key Responsibilities:Proactively work with...
-
Customer Success Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob DescriptionAs a Customer Success Renewal Specialist at insightsoftware, you will play a crucial role in ensuring the smooth renewal of customer software maintenance agreements and subscriptions. Your primary responsibility will be to work closely with our Renewals Managers to proactively renew customer agreements and subscriptions, creating renewal...
-
Customer Success Professional
1 month ago
Hyderabad, Telangana, India Zithara Full timeAbout Zithara:We are a leading Martech software company that serves Offline-first retailers in India.About the Role:The Customer Success Specialist is a key position that works closely with clients and founders of various businesses.Key Responsibilities:Act as a product advisor to our clients, helping them achieve their business goals and success...
-
Customer Success Associate
3 weeks ago
Hyderabad, Telangana, India Zithara Full timeAbout Zithara.AI:We are a Martech software purpose-built for Offline first retailers.About the Role:The Customer Success Specialist is one of the important roles in the company, working closely with clients and founders of various businesses.Key Responsibilities:Act as a product advisor to clients, working towards achieving their business goals and success...
-
Customer Success Strategist
4 weeks ago
Hyderabad, Telangana, India Zithara Full timeAbout us:Zithara.AI is India's leading Martech software purpose-built for offline-first retailers.About the role:The Customer Success Specialist will work closely with clients and founders of various businesses to drive business growth and success metrics. Key responsibilities include acting as a product advisor, managing client relationships, and analyzing...
-
Customer Success Strategist
4 weeks ago
Hyderabad, Telangana, India Zithara Full timeAbout Zithara AI:We are India's leading Martech software, purpose-built for offline-first retailers.About the Role:The Customer Success Specialist is a crucial position in our company, working closely with clients and founders of various businesses.Key Responsibilities:Act as a product advisor to our clients, working towards achieving their business goals...
-
Customer Success Lead Specialist
7 days ago
Hyderabad, Telangana, India Nexivo Consulting Full timeCompany OverviewNexivo Consulting is a leading provider of Zoho solutions in Sales, Marketing, HR, and Operations. With a team of experienced Business Consultants and certified Zoho consultants, we follow a process-driven methodology for successful implementations.We are seeking an experienced Customer Success Lead to join our team in Hyderabad. This...
-
Technical Support Specialist
4 weeks ago
Hyderabad, Telangana, India Reputation Full timeAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Reputation. As a Technical Support Specialist, you will be responsible for handling customer technical support cases through phone and email submission, cross-departmental collaboration to provide resolution for client requests, and queue management with emphasis on...
-
Senior Customer Success Manager
1 month ago
Hyderabad, Telangana, India Pegasystems Full timeMeet Our Team:Pegasystems is a leader in strategic business applications, empowering organizations to become more efficient, smarter, and customer-centric. Our Client Success team is a key part of our growth trajectory, partnering with internal and external stakeholders to drive client success.Picture Yourself at Pegasystems:A Senior Customer Success Manager...
-
Customer Success Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob DescriptionJob DescriptionShift timings - 5.30 pm to 2.30 amWork mode - Work from office (Hyderabad location)ResponsibilitiesProactively work with our Renewals Managers to renew customer's software maintenance agreements and subscriptions.Create renewal offers/quotes based on contract information, customer usage, and company direction.Deliver renewal...
-
Customer Success Associate
1 month ago
Hyderabad, Telangana, India Thomson Reuters Full timeAbout the RoleIn this role as a Customer Success Associate, you will be involved in:Closing renewals and simple upsell opportunities for assigned accounts and/or geographySupporting low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal, and self-serve options)Managing high-risk low-touch accounts to reduce the likelihood...