Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India Reputation Full time

About the Role:

We are seeking a skilled Technical Support Specialist to join our team at Reputation. As a Technical Support Specialist, you will be responsible for handling customer technical support cases through phone and email submission, cross-departmental collaboration to provide resolution for client requests, and queue management with emphasis on efficiency, quality & quantity.

Key Responsibilities:

  • Provide exceptional customer support through phone and email
  • Collaborate with cross-functional teams to resolve client requests
  • Manage queues to ensure efficient and timely resolution of customer issues
  • Develop subject matter expertise in various department lanes
  • Communicate effectively with clients to understand their needs and provide solutions
  • Troubleshoot and resolve technical issues in a timely manner
  • Stay up-to-date with product enhancements and communicate changes to clients
  • Share best practices and industry knowledge with colleagues

Requirements:

  • 2-4 years of experience in customer success, technical support, or account management
  • Excellent phone skills and ability to communicate effectively with clients
  • Knowledge of social media platforms and review sites
  • Excellent written and verbal skills
  • Positive attitude and team-first mentality
  • Advanced skillset with Excel
  • Able to adapt to changing priorities and directions
  • Knowledge of Salesforce CRM
  • Solid analytical, problem-solving, and organizational skills

About Reputation:

Reputation is a leading provider of customer experience solutions. We help businesses build strong relationships with their customers through our innovative platform. Our team is passionate about delivering exceptional customer support and we are looking for like-minded individuals to join our team.

What We Offer:

  • Flexible working arrangements
  • Career growth opportunities with paid training and tuition
  • Active Employee Resource Groups (ERGs) to foster inclusion and community
  • An equitable work environment

Why Work at Reputation?

At Reputation, we believe in empowering our employees to make an impact in their work every day. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer support and we are looking for like-minded individuals to join our team.



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