Customer Success Strategist

2 weeks ago


Hyderabad, Telangana, India Zithara Full time

About Zithara AI:

We are India's leading Martech software, purpose-built for offline-first retailers.

About the Role:

The Customer Success Specialist is a crucial position in our company, working closely with clients and founders of various businesses.

Key Responsibilities:

  • Act as a product advisor to our clients, working towards achieving their business goals and success metrics.
  • Manage client relationships and expectations, being goal-oriented and data-driven to actively track usage performance and drive metrics like CAC, CSAT, NPS, Adoption, and Usage for clients.
  • Analyze customer data to improve the end-user experience, collecting product feedback and conveying ideas for improvement to our technical teams.
  • Gather product feedback and features that can help define the product roadmap, educating clients about the working of the BusinessOnBots Dashboard reporting structure and other relevant features.
  • Drive product adoption with the ability to Cross Sell/UpSell.

Requirements:

  • 2 years of experience in Customer Success in SaaS.
  • Good product thinking is a must.
  • Exceptional communication and presentation skills, coupled with excellent listening skills.
  • Strong negotiation, communication, and presentation skills.
  • Demonstrate a deep understanding of customers' concerns and thoughts regarding the use of products.
  • Analytical and data-driven, with the ability to work with multiple stakeholders.


  • Hyderabad, Telangana, India Vida XL India Full time

    Customer Experience StrategistAt Vida XL India, we are seeking a skilled Customer Experience Strategist to join our Customer Experience team. As a key member of our team, you will be responsible for developing and implementing customer experience strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop and maintain...


  • Hyderabad, Telangana, India Vida XL India Full time

    Customer Experience StrategistAt Vida XL India, we are seeking a skilled Customer Experience Strategist to join our Customer Experience team. As a key member of our team, you will be responsible for developing and implementing customer experience strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop and maintain...


  • Hyderabad, Telangana, India Zithara Full time

    About us:Zithara.AI is India's leading Martech software purpose-built for offline-first retailers.About the role:The Customer Success Specialist will work closely with clients and founders of various businesses to drive business growth and success metrics. Key responsibilities include acting as a product advisor, managing client relationships, and analyzing...


  • Hyderabad, Telangana, India Tanla Platforms Limited Full time

    Role Summary: As a key member of our Customer Success team, you will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer's transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively...

  • Content Strategist

    2 days ago


    Hyderabad, Telangana, India Grid Dynamics Full time

    **Grid Dynamics Marketing Team - Content Strategist Role**We are looking for a skilled content strategist to support the company's content marketing strategy by crafting original content that drives thought leadership, awareness, and lead generation. The ideal candidate will work closely with the Brand and Communications Department to develop content that...


  • Hyderabad, Telangana, India White Force Outsourcing Pvt Ltd Full time

    Client Onboarding ProcessGuide new clients through a seamless onboarding experience, providing comprehensive training and support to ensure effective adoption of our solutions.Customer EngagementDevelop and maintain strong, long-term relationships with clients, fostering a deep understanding of their needs and delivering tailored solutions to drive business...

  • Product Strategist

    5 days ago


    Hyderabad, Telangana, India Mitratech Full time

    Product Strategist Role OverviewWe are seeking a seasoned Product Strategist with a strong background in product development and delivery to drive our product roadmap forward. As a key member of our product team, you will lead the development of our cloud-based product solutions, working closely with cross-functional teams to define and deliver high-quality...

  • Content Strategist

    3 weeks ago


    Hyderabad, Telangana, India Grid Dynamics Full time

    {"title": "Content Strategist", "description": "Content StrategistWe are seeking a skilled Content Strategist to join our team at Grid Dynamics. As a Content Strategist, you will play a crucial role in developing and executing a content marketing strategy that drives thought leadership, awareness, and lead generation.You will work closely with our Brand and...


  • Hyderabad, Telangana, India Vida XL India Full time

    Customer Experience StrategistAs a key member of the Customer Experience team at Vida XL India, you will play a pivotal role in shaping the customer journey. Your responsibility will be to work closely with project managers and stakeholders to drive cross-domain projects that enhance customer experience. You will be a goal-oriented, hands-on professional...

  • Sales Strategist

    5 days ago


    Hyderabad, Telangana, India MarketStar Full time

    About this role:Sales StrategistAt MarketStar, we're passionate about creating growth for our clients, employees, and community. As a Sales Strategist, you'll play a key role in generating revenue for innovative tech companies through our outsourced B2B demand, sales, customer success, and revenue operations solutions. Key Responsibilities:Onboard Americas...


  • Hyderabad, Telangana, India MediaMint Full time

    Job Title: Senior Sales StrategistJob Summary:We are seeking a highly skilled Senior Sales Strategist to join our team at MediaMint. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our presence in the tech sector.Key Responsibilities:Develop and implement sales...


  • Hyderabad, Telangana, India White Force Outsourcing Pvt Ltd Full time

    Client Onboarding & Training: Our Client Onboarding & Training process ensures a seamless transition for new clients. We provide comprehensive training and support to guarantee effective adoption of our solutions.Customer Engagement: As a key member of our team, you will develop and maintain strong relationships with clients. Your technical skills, client...

  • Content Strategist

    5 days ago


    Hyderabad, Telangana, India Gamut HR Solutions Full time

    Content OpportunityAt Gamut HR Solutions, we're seeking a talented Content Strategist to spearhead our content efforts. This role will involve creating engaging content that drives results and supports our brand's online presence.Key ResponsibilitiesConceptualize and develop creative content that resonates with our target audienceCollaborate with...

  • Product Strategist

    5 days ago


    Hyderabad, Telangana, India AXS Solutions and Consulting Pvt Ltd. Full time

    We are seeking an experienced Product Strategist to join our team at AXS Solutions and Consulting Pvt Ltd. in Mumbai. As a Product Strategist, you will be responsible for defining and articulating the product vision and strategy, developing and maintaining product roadmaps that align with business objectives and market needs.Key Responsibilities:Product...


  • Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time

    Employee Experience StrategistAt Dr. Reddy's Laboratories Limited, we're seeking an Employee Experience Strategist to join our team. As an Employee Experience Strategist, you will play a pivotal role in enhancing employee experience through the application of design thinking methodologies, thoughtful analysis, and strategic action plans.Key...


  • Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time

    Employee Experience StrategistAt Dr. Reddy's Laboratories Limited, we are seeking an experienced Employee Experience Strategist to join our team. As an Employee Experience Strategist, you will play a pivotal role in enhancing employee experience through the application of design thinking methodologies, thoughtful analysis, and strategic action plans.Key...


  • Hyderabad, Telangana, India MarketStar Full time

    Job Title: French Sales StrategistWe are seeking a highly motivated and experienced French Sales Strategist to join our team at MarketStar. As a French Sales Strategist, you will be responsible for onboarding American restaurateurs on our client's platform by pitching, convincing, and getting them signed for one of the client's commission packages.Key...


  • Hyderabad, Telangana, India Wipro Full time

    Business Solution StrategistAbout the RoleThe Business Solution Strategist will serve as a liaison between the customer and Wipro delivery team, ensuring a deep understanding of customer requirements and effective communication of those needs to the delivery team.Key ResponsibilitiesGather and document customer requirements through effective communication...

  • Content Strategist

    3 weeks ago


    Hyderabad, Telangana, India Grid Dynamics Full time

    Content StrategistWe are seeking a highly skilled Content Strategist to join our Marketing team at Grid Dynamics. As a key member of our Brand and Communications Department, you will play a crucial role in crafting original content that drives thought leadership, awareness, and lead generation.This role reports to the Content Marketing Manager and requires...

  • Sales Strategist

    3 weeks ago


    Hyderabad, Telangana, India MarketStar Full time

    About MarketStar:We are a global company that provides outsourced B2B demand, sales, customer success, and revenue operations solutions to innovative tech companies. Our team is passionate about creating growth for our clients, employees, and community. We offer a supportive work environment, mentorship, leadership, and career-development programs. Our...