Customer Success Strategist

1 week ago


Hyderabad, Telangana, India Tanla Platforms Limited Full time

Role Summary: As a key member of our Customer Success team, you will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer's transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities.

Product Overview:

Tanla's Wisely ATP is a groundbreaking anti-phishing platform designed to combat scams in real-time. Leveraging cutting-edge AI and machine learning technologies, it identifies, prevents, and eliminates SMS traffic scams. This platform is a proactive solution that provides unparalleled defense against fraud, protecting over a billion users from scams. It has also formed strategic partnerships with tech giants like Google and WhatsApp.

Key Responsibilities:

  • Prioritize successful onboarding to ensure clients quickly grasp essential features.
  • Facilitate a smooth transition from sales to product adoption.
  • Continuously track client progress along their customer journey.
  • Identify upsell opportunities and address churn risks promptly.
  • Work closely with ops, development, sales, finance, and other teams to solve client issues.
  • Balance client requests with organizational resources.
  • Identify new customer problems for feedback to the product team.

Qualification and Skills:

BE / BTech Graduate

Why Join Us?

We offer a competitive salary, flexible working hours, and a challenging product culture. Our team loves solving tough problems and has a bias for action. Tanla is an equal-opportunity employer, welcoming diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.



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