Customer Success Renewal Specialist
2 weeks ago
Job Description
As a Customer Success Renewal Specialist at insightsoftware, you will be responsible for proactively managing customer renewals to ensure high customer satisfaction and retention rates. This includes creating renewal offers/quotes based on contract information, customer usage, and company direction, as well as delivering these offers/quotes on time to the appropriate customer contacts. Additionally, you will report and maintain an accurate forecast, manage renewal forecasting meetings and collaboration activities for your designated account portfolio, and negotiate contract terms and pricing with guidance from relevant internal departments and management. If you have a passion for customer success and are skilled in renewal management, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Proactively work with Renewals Managers to renew customer's software maintenance agreements and subscriptions
* Create renewal offers/quotes based on contract information, customer usage, and company direction
* Deliver renewal offers/quotes on time to appropriate customer contacts
* Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
* Negotiate contract terms and pricing with guidance from relevant internal departments and management
* Process renewal orders
* Maintain and update account information in CRM
* Update customer health information when applicable based on negotiation and discussions with the customer
* Refer potential opportunities for expansion to our Sales team
* Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
Requirements
* 2 to 4 years' experience in Renewals Management or Account Management in the software industry
* Knowledge of CRM systems, preferably Salesforce: The Customer Company
* Ability to work in a fast-paced environment
* Ability to work cross-functionally with other departments and team members
* Comfortable in a highly autonomous role with strong organizational skills
* Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
* Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
* Excellent interpersonal and written and oral communication skills
Additional Information
* All your information will be kept confidential according to EEO guidelines.
* At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
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