Senior Renewals Specialist

3 weeks ago

Hyderabad, Telangana, India NTT DATA Full time

About the Role

NTT DATA is seeking an experienced Client Success Specialist to join our team. The successful candidate will be responsible for building and maintaining strong relationships with clients, driving value and growth, and ensuring a successful and on-time renewal.

Key Responsibilities:

  • Develop and maintain relationships with client representatives to a management level, being recognized as their trusted advisor at NTT DATA.
  • Ensure clients are aware of and successfully adopting NTT DATA's features and services, and are realizing demonstrable value from their relationship with us.
  • Act as an escalation point for client issues, facilitating a satisfactory client outcome with relevant resolver groups within NTT DATA.
  • Drive up-sell of existing offers and services, and facilitate engagement with sales and GTM functions to engage clients on cross-sell opportunities.
  • Minimize churn at renewal, and seek opportunities to drive up-sell and cross-sell as part of the renewal process.
  • Build and maintain client success management skills and operating knowledge, and stay up-to-date with NTT DATA's offers and services.

Requirements:

  • Seasoned experience in a client-facing role in sales, service, or consultancy disciplines in a large-scale IT services environment.
  • Subject matter and services product expertise within sales and operations.
  • Excellent interpersonal skills, with the ability to develop and maintain solid stakeholder relationships up to management level.
  • Basic account planning and stakeholder mapping and management techniques.
  • Ability to interpret a client's business strategy and plans, and understand opportunities for NTT DATA solutions and services.
  • Knowledge of NTT DATA's offers and services, including core functionality and features, linkage within NTT DATA's service portfolio, pricing structures, and client benefits.
  • Ability to provide an external industry viewpoint and highlight NTT DATA's expertise and differentiated offerings.
  • Strong sales skills, with the ability to identify up-sell opportunities and close resulting deals.
  • Ability to execute on-time renewals with minimum volume or price churn.
  • Strong knowledge and understanding of IT service environment, service operations, and ITIL practices.
  • Understanding of NTT DATA's high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • Access to the latest technologies and tools.
  • A culture that values diversity and inclusion.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our online portal.

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