Senior Renewals Specialist

3 weeks ago


Hyderabad, Telangana, India NTT Full time
Drive Client Success with NTT

As a Client Relationship Manager at NTT, you will play a critical role in building and maintaining strong relationships with our clients. Your primary goal will be to drive value delivery and ensure successful contract renewals. You will work closely with our sales and client/service delivery management teams to deliver in-contract growth and achieve a successful on-time renewal.

Key Responsibilities:
  • Develop and maintain relationships with client representatives to management level, being recognized as the client's trusted advisor at NTT.
  • Ensure the client is able to interact successfully with NTT and optimize engagement, measurable through improving CSAT.
  • Act as an escalation point for client issues not being resolved through standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT.
  • Drive up-sell of existing offers/services and close deals to achieve revenue targets.
  • Identify cross-sell opportunities and facilitate engagement with Sales/GTM functions to engage the client on these opportunities.


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