Senior Renewals Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Client Success Specialist to join our team at NTT DATA. As a Client Success Specialist, you will be responsible for building and maintaining strong relationships with our clients, driving value and growth, and ensuring successful contract renewals.
Key Responsibilities
- Develop and maintain relationships with client representatives to drive value and growth.
- Ensure clients are aware of and successfully adopting NTT DATA's offers and services.
- Drive up-sell and cross-sell opportunities to achieve revenue targets.
- Act as an escalation point for client issues and facilitate satisfactory client outcomes.
- Proactively help clients realize value from NTT DATA's offers and meet their original business objectives.
Requirements
- Seasoned experience in a client-facing role in sales, service, or consultancy disciplines.
- Subject matter and services product expertise within sales and operations.
- Excellent interpersonal skills and ability to develop and maintain solid stakeholder relationships.
- Basic account planning and stakeholder mapping and management techniques.
- Ability to interpret client business strategy and understand opportunities for NTT DATA solutions and services.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
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