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IT Support Specialist
2 weeks ago
Job Title: Service Desk Analyst
About the RoleThis role is responsible for providing timely and effective support to internal customers across various locations. The ideal candidate will have a strong background in IT service management and excellent communication skills.
Key Responsibilities- Log, track, and resolve incidents using Manage Engine and ADX tools.
- Assign tasks to engineers and ensure timely closure.
- Maintain HP warranty call tracker in ADX.
To succeed in this role, you should have:
- A minimum of 2 years of experience in IT service management.
- Strong knowledge of ITIL frameworks and processes.
- Excellent communication and problem-solving skills.
This role offers a competitive salary and benefits package, including:
- A comprehensive health insurance plan.
- A retirement savings plan with company match.
- Ongoing training and development opportunities.
We are a dynamic and forward-thinking organization that values innovation and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
