L1 Desktop Support Engineer

2 days ago

Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

About this Role:

We are seeking a skilled and customer-focused Technical Support Specialist to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills.

This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals.

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.

Required Skills:

To be successful in this role, you will need:

  • Strong technical knowledge of Microsoft 365 services and desktop environments.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Problem-solving skills and ability to think critically.
  • Basic understanding of network protocols and architecture.

Benefits:

As a Technical Support Specialist at Flynaut LLC, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

Others:

We offer internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft 365 and desktop support.

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