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Desktop Technical Support Specialist
3 weeks ago
Job Overview:
">- This is a specialized role focusing on technical support for desktop systems, requiring expertise in various tools and technologies.
- We are seeking an individual with experience in endpoint management, incident resolution, and proactive monitoring to maintain the integrity of our IT environment.
Responsibilities:
">- Administer Microsoft Intune for efficient endpoint management and ensure timely resolution of user issues related to Azure Virtual Desktop infrastructure.
- Manage incident and service request management processes to guarantee swift resolution of user concerns.
- Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution to minimize downtime.
- Handle access requests and ensure proper permissions are granted according to established security protocols.
- Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
- Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
- Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
- Perform remote software installations and configurations to ensure users have access to required applications.
- Reset passwords and unlock user accounts as per established security protocols.
- Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
- Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
- Provide support for external file sharing platforms such as ShareFile and Teams channels.
- Assist users with unlocking Bitlocker screens and resolving related issues.
- Configure and map network drives and printers for users as needed.
- Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.
Benefits and Qualifications:
">- The ideal candidate will possess strong technical skills, excellent communication abilities, and the ability to work effectively in a team environment.
- A bachelor's degree in Computer Science or a related field, combined with relevant work experience, is highly desirable.
How To Apply:
">We encourage qualified candidates to submit their application. We look forward to reviewing your qualifications.
"]},