Virtual Desktop Infrastructure Specialist

6 days ago

Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Support Specialist – Horizon VDI

This role requires a highly skilled and dedicated individual to serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

The successful candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

  • Key Responsibilities:
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor system health and generate reports on performance, usage, and capacity.
  • Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.
  • Support onboarding and training for new users accessing the VDI environment.
About this Role:

This is an excellent opportunity for an experienced IT professional to join our organization and take on a challenging role in supporting and maintaining a complex virtual desktop infrastructure.

We are seeking a talented individual who can bring their expertise in VDI support and maintenance to this position, working closely with our infrastructure, security, and application teams to ensure seamless delivery of services.

The ideal candidate will have a strong understanding of VMware Horizon View, Windows desktop OS, Active Directory, and group policies, as well as experience in creating and maintaining golden images, deploying and managing desktop pools, and troubleshooting application behavior in virtual environments.

What We're Looking For:

  • Strong technical skills in VDI support and maintenance.
  • Experience working with VMware Horizon View, Windows desktop OS, Active Directory, and group policies.
  • Ability to create and maintain golden images, deploy and manage desktop pools, and troubleshoot application behavior in virtual environments.
  • Excellent communication and collaboration skills.
  • A proactive approach to problem-solving and issue resolution.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and supportive team.
  • The opportunity to make a real difference in the organization.

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