Operations Strategy Director

3 days ago

Ahmedabad, Gujarat, India beBeeManagement Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Assistant Operations Manager

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various industries. Our clientele includes Fortune 500 and FTSE 100 companies.

Key Responsibilities:

  • Supervise and lead a group of Team Leads and associates to meet all Service Level Agreements (SLAs)
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and Key Performance Indicators (KPIs)
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients

Requirements:

  • Good Analytical and Logical Skills
  • Good knowledge of Microsoft Office
  • Team Leading Skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts

Disclaimer: We follow a fair, transparent, and merit-based hiring process. Never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.

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