
Director of Operations
2 days ago
Operations Director Role
Description:
- Maintain regular communication with stakeholders to ensure seamless operations.
- Be aware of operational knowledge across all products, including ocean and air export/import services.
- Develop and implement quality standards to enhance operational efficiency.
- Enhance internal capacity by optimizing existing processes and procedures.
- Ensure timely completion of operational tasks.
- Solve complex issues at escalation levels in a timely manner.
- Regularly conduct performance checks at all operational levels.
- Oversee accounts payable and accounts receivable departments.
- Manage export and import shipments efficiently.
- Negotiate with shipping lines, consignees, truckers, customs brokers, and agents worldwide.
- Foster a collaborative environment between teams and employees.
- Build strong relationships with shipping partners.
- Lead the development of new operational teams and projects.
- Analyze DSRs and prepare managerial reports as required.
Key Responsibilities:
- Communication and Stakeholder Management
- Operational Knowledge and Process Optimization
- Quality Protocol Development
- Internal Capacity Enhancement
- Timely Operational Activity Completion
- Issue Resolution and Escalation
- Performance Checkpoints and Quality Control
- Accounts Payable and Receivable Management
- Export and Import Shipments Management
- Negotiation and Relationship Building
- Team Leadership and Development
- Reporting and Analysis
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